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QlikView Support Updates

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This issue was resolved on April 16. Please contact Qlik Qoncierge if you are experiencing any issues accessing the portal.


We are currently experiencing an issue stopping you from logging in to our Customer Portal. We are working closely with our provider and hope to have the service back up and running soon.

 

In the interim, please use the other channels available to contact us. Thank you for your understanding and we apologize for any inconvenience.

 

- Qlik Support

Hi QlikView Portal users,

 

As part of our drive to improve our customer portal we have now added some new information to the support case view.   If your support case is linked to a defect, you can now track the progress of the defect in the portal.   Select a single case, and scroll down to find the new "Defect Information" section. 

 

There are four fields with information:

  • Bug Id - this is the unique identification number for the bug
  • Bug Found In - the full version number the issue is found in
  • Bug Title - descriptive title for the bug
  • Bug Status - The current status of the bug in our internal defect handling system

 

QlikTechCustomerPortal.png

If a bug has the status "Closed - fixed" that means it will most likely be included in the next available Service Release.   If the bug is closed during the stabilization phase of a Service Release (i.e. when there is a code freeze/beta just prior to release) the fix will most likely be held over to the following Service Release.   We do that to try to minimize code changes during the last phase of the SR release cycle.

 

Thank you to the Support Operations team for this improvement!    Thank you for choosing QlikView.

 

regards,

Global Support Team

Hi QlikView users,

 

Version 11.20 Service Release 6 (SR6) BETA is now available for interested users to download and test.  

 

http://community.qlik.com/terms-of-use!input.jspa?containerType=14&containerID=2111&redirect=%2Fcommunity%2Fqlikview_beta_programs%2Fqlikview_11.20_sr6_beta

 

There are a number of changes in SR6 including introduction of language support for Korean, Traditional Chinese and Turkish.   Our supportability team have also included some changes to email alert templates and also task information summary.   Join the BETA program and take a look at the full documentation set for all the BETA information as well as bug fix list.   BETA ends 26 March 2014.

 

Thank you for choosing QlikView and helping us make it the best BI tool out there!

 

regards,

Global Support Team

Thank you all for your patience, the log in issue is now resolved!

 

 

 

Hi QlikView users,

 

We are aware of a problem with the Customer Portal log in process at this time.   We are working closely with our provider and hope to have the service back up and running soon.

 

In the interim, please use either telephone or email to contact support.   Thank you for your understanding and we apologize for any inconvenience.

 

regards,

Global Support

The contact channels for QlikView Support in Italy have been updated. You can find all the details at www.qlikview.com/support by going to Qlik Qoncierge Service or Technical Product Support.

Hello QlikView users!

 

We are pleased to announce that QlikView 11.20 Service Release 5 [SR5] is now available for download on http://www.qlikview.com/download.

 

As well as the usual fixes, SR5 contains enhanced Direct Discovery, a new mapping extension and support for Sharepoint 2013, Windows 8.1 and Internet Explorer 11.    Please take special note of page 4 in the release notes - QlikView Mixed Values interpretation (i.e. a string such as 1e2 or 3d4).   SR5 introduces the ability for the QlikView developer to specify how QlikView interprets strings as numeric.

 

The release notes for 11.20 SR5 are attached.   We would like to wish all our customers and partners compliments of the season and thank you for your valued support in 2013.

 

Seasons greetings

Global Support Team

Hi QlikView users,

 

At the moment we are working on introducing support for Windows 8.1 and Internet Explorer 11, currently planned for 11.20 Service Release 5.   The official support announcement will be included in the release notes for SR5 as well as on this blog and the Technical Bulletin.

 

We would advise users who are thinking about upgrading to IE 11 that QlikView Developer WebView does not currently work with IE 11.  It is possible that IE 11 WebView support may not be included in SR5, but we will keep you posted.

 

Thank you for choosing QlikView!

 

regards,

Global Support Team

Dear QlikView user,

 

We are pleased to announce that the updated Service Release 4 is now available on hhttp://www.qlikview.com/download.   Build 11.20.12129 replaces build 11.20.12123 which is no longer available for download and use.   Users who downloaded build 12123 are advised to install 11.20.12129.

 

The latest SR4 release removes some changes which were made to Search and Select functionality and introduced in build 11.20.12123. We apologize to all those who installed build 12123 and found that some set analysis, bookmarks and search functions did not behave as expected.   We have moved quickly and carefully to get a revised build to our customers and hope that any inconvenience is kept to a minimum.

 

We encourage you to download and install the latest build and thank you for choosing QlikView.

 

kind regards

Global Support Team

Quick update, all is working fine now!   Thank you for your patience!

 

Dear Customers,

 

We are currently experiencing a technical problem with our login process on the Customer Portal.    We sincerely apologize for the inconvenience.

 

We expect the problem to be resolved by the end of the week.    Until then, if you need to contact us regarding a technical support issue, please do so by email [support@qlikview.com] or telephone.   Contact details can be found here : http://www.qlikview.com/services/support/product-support.

 

If you have any other questions, please contact Qoncierge http://www.qlikview.com/services/support/qoncierge.

 

Once again, please accept our apologies.

 

regards,

Global Support

Hi QlikView users!

 

We are now entering the final stages of version 11.20 Service Release 4's release cycle.   SR4 contains numerous fixes, including a major change in the handling of .shared files.   The changes should drastically reduce the instances of file locking as well as the chances of corrupt entries in the .shared files.   We would really appreciate your feedback on these changes, and invite you to try 11.20 SR4 Beta.   Please note only existing customers and partners with a valid maintenance policy may participate in the Beta program.

 

To register and participate in SR4 Beta, send an email to beta@qlikview.com to get access to http://community.qlikview.com/community/qlikview_beta_programs/qlikview-11.2-sr4-beta.

 

View the release notes here: http://community.qlikview.com/servlet/JiveServlet/downloadBody/4652-102-2-5607/QlikView%2011%202%20build%2012106%20Beta%20SR4%20Release%20Notes.pdf

 

The Beta program runs until 19 September 2013.   Thank you for choosing QlikView!

 

regards,

Global Support Team

QlikTech will be extending support for QlikView 10 for one additional year to assist customers migrating from QlikView 10 to QlikView 11.2.

 

The current support policy indicates that QlikView 10 support would end in November 2013 – with this announcement, QlikView 10 support will be extended until November, 2014.

 

We recommend that customers using QlikView 10 plan their migration to QlikView 11.20 as soon as possible to have sufficient time for this upgrade and to take advantage of the numerous business and technical user advantages QlikView 11.2 offers. For help and guidance during your upgrade to version 11.2, see www.qlikview.com/services/consulting-services.

Hi QlikView users!

 

QlikView 11.20 Service Release 3 [SR3], build 11.20.12018 is now available on www.qlikview.com/download.   SR3 contains approximately 60 bug fixes, details of which can be found in the attached release notes.

 

Thank you for choosing QlikView!

 

regards,

Global Support Team

Hello QlikView users,

 

We are pleased to announce that QlikView Version 11.20 Service Release 2 is now available for download and install on www.qlikview.com/download.   In addition to normal bug fixes, SR2 adds support for Internet Explorer 10, 64BIT Windows 8* and Windows Server 2012.   Please see the release notes for details on bugs fixed and software changes.

 

* touch functionality in Windows 8 is not supported.

 

As blogged about earlier, please remember that QlikView 10 End of Support is 30 November 2013.

 

regards,

Global Support

Hi everyone,

 

We are currently in the process of testing version 11.2 with Windows 8, 2012 Server and also Internet Explorer 10 with a view to introducing support (which may be limited) for the above in a future 11.2 Service Release.    Retrospective support in version 10 and already released v11 Service Releases will not be added.

 

We would advise users of Windows 7 not to upgrade their Internet Explorer browser to IE10 at this time.   Be aware that Windows Update may automatically install IE10.   Some known issues with IE10 include (use as a guide only, not an exhaustive list):

  • Color gradients in captions/backgrounds not working
  • Unable to move columns in table boxes
  • Scrolling issues in table boxes
  • QMC task creation dialogs not working correctly
  • WebParts do not work correctly

 

regards,

Global Support

Hi everyone,

 

We are pleased to announce that QlikView 11.20 Service Release 1 is now available for download on http://www.qlikview.com/download.

 

11.20 SR1 contains many fixes, details of which can be found in the attached release notes.

 

Thank you to all our customers and partners who participated in the beta program, we really appreciate your input!

 

UPDATE: The initial 11.20 SR1 build , 11.20.11716 has been replaced by a new build, 11.20.11718.   There are two reasons for this new build

  • Build numbers in the pdf documentation did not match the actual build number (11.20.11715 instead of 11.20.11716)
  • Reported bug 58950 with increased memory usage during reloads for specific script  field concatenation has been fixed.    If a document script had many field concatenations such as Field1 & Field2 & Field3 & Field4 & Field5 & Field6 as NewFieldName, you may have seen an increase in memory usage during document reloads.

 

If you have used 11.20.11716 without any evidence of memory increase during reloads then it is not necessary to install the new build.   We apologize for any inconvenience.

 

regards,

 

Global Support

 

Note:  In line with QlikView's maintenance policy and published release management policy, support for version 10 ends at the end of November 2013.  A separate post will follow shortly.

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