We recently published QlikTech highlights from the Business Application Research Center (BARC) study titled The BI Survey 10—The Customer Verdict , published in October 2011. (Download the QlikTech summary here.) BARC gathered the information contained in this study via a survey of BI users, consultants, and vendors. The research highlights several of QlikView’s strengths compared to our peers in the "BI Giants" category.*

 

Cover image - BARC BI QT summary.JPG

BARC's BI Survey 10 provides insight into why and how customers selected BI tools, what they used them for, and how successful they were. The study was based on the analysis of survey results from 2,961 respondents reporting real-world experiencesincluding 182 QlikTech customers and/or partners. 

 

In The BI Survey 10, QlikView earned a top ranking in its peer group in a number of critical areas:

 

  1. Overall agility. QlikView scored highest in its peer group in delivering what BARC refers to as “Agile BI”—a style of BI that promises faster, better results.
  2. Implementation time. The evidence shows that it’s better to go live faster, and that QlikView provides the fastest implementations in its peer group.
  3. Performance satisfaction. Performance satisfaction is crucial in BI projects—and QlikView customers had the fewest complaints of any product users.
  4. Suitability. Customers reported that QlikView was the product in its peer group best suited to the projects it was chosen for.
  5. Overall business achievement. Business achievement combines business benefits and goal achievement to measure real benefits after implementation.
  6. Product quality. Customers reported fewer problems with QlikView than with any other product in its peer group.
  7. Overall quality and support. QlikView had the fewest reported problems, to rank first in product quality. QlikView also scored strongly in both vendor support and implementer support.
  8. Customer loyalty. For the third year in a row, QlikView ranked first in its peer group for customer loyalty.
  9. Intent to buy more licenses. Customers know best, and BARC considers it is a very positive sign when existing customers say they expect to purchase more licenses.

 

These are the opinions that matter most to us: our customers' and partners'. From start to finish, customers are having great success with QlikView. But don’t take my word for it, download your own copy of "The BARC BI Survey 10―QlikView Highlights."

 

* The BI Giants peer group includes companies with $200m+ annual revenues and an international reach: IBM Cognos BI, Information Builders, Microsoft SSRS, MicroStrategy, Oracle BIEE, Oracle Hyperion, QlikTech, SAP BO Web Intelligence, SAP BW BEx Suite, and SAS.

 

What Visualization and Reports Can't Do

 

Before I joined QlikTech from a traditional BI vendor, I often wondered why QlikTech’s growth continued to significantly outpace the competition. Now I get it. QlikView does something very different. With Business Discovery apps, QlikView lets business users connect their own dots.

Connect Your Own Dots with QlikView.jpg

 

Many BI tools and technologies deliver information to business users. QlikView does that too. QlikView does it quickly and simply as well but that’s beside the point. Most modern BI tools provide a reasonable degree of interactivity which enables business users to navigate up, down, and around the information.This, too, QlikView does extremely well. Again, that’s not the main point.

 

Competitors deliver reports and visualizations. These have value and the need for them will not go away. However, visualizations, by design, present someone else’s pre-conceived notion of how information should be viewed and used. QlikView developers and business users create interactive reports but — QlikView delivers applications that liberate the business user from pre-conceived notions and enables true Business Discovery with the freedom to:

 

  • Connect your own dots. A QlikView application enables business users to dynamically create associations in the data, enabling true ad hoc analysis. Competitive products require IT to pre-define the dimensions, metrics, and relationships in the data. QlikView automatically maintains all the associations in the data, enabling the business user to explore virtually any insight they want to.
  • Compare apples and oranges. There are times when it makes sense to compare apples and oranges. With traditional BI technologies, developers create groupings when they creat a report. This means that business users are locked into analyzing only on pre-conceived categories. With QlikView, business users can create their own groupings and sets on the fly, and modify them on a whim.
  • Coloring outside the lines. The associative experience QlikView provides encourages business users to look beyond the obvious to see the business in new and different ways. For example, while working in a QlikView app, you can see what is not associated just as clearly as what is. This is the process of dynamic Business Discovery.

 

A customer who recently replaced a competitor’s visual discovery tool with QlikView summed it up nicely. He said, “With that tool, I can answer any business question in about 20 minutes.  With QlikView, with a bit more effort, I can enable the business users to answer their own questions.“ That’s the difference between a visualization/report and a Business Discovery application.

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