27 Replies Latest reply: Oct 7, 2013 2:07 PM by Steve Dark RSS

QlikView Desktop starts but nothing is displayed on screen

Steve Dark

Hi there,

 

I've got a problem on a Windows 2008 server where double clicking the QlikView icon causes QlikView to start correctly (it appears in Task Manager as qv.exe) but nothing appears on the screen.  As well as not opening up it also does not appear on the Task Bar or in the icons when doing an Alt+Tab through open applications.

 

The server was set up by a third party, so I don't know all the ins and outs of any hardening that has been done on it.  It already had QV10 server installed on it, and I installed QlikView desktop.  It worked the first couple of times I tried to open it, but has not since.  I have only seen the problem manifest itself through Remote Desktop - but the IT support guy who built the server said he can reproduce the error via some other remote access software.

 

Has anyone else seen this issue and know how to resolve it?

 

 

Thanks in advance....

Steve

  • QlikView Desktop starts but nothing is displayed on screen
    Andrzej Beletsky

    Hi.

     

    I've seen this once. Nothing is helping to resolve this but QV desktop reinstall...

  • QlikView Desktop starts but nothing is displayed on screen
    Bart Valgaerts

    Hi Steve,

     

    do you allready have a solution for your problem? We are facing the same problem here.

    We're working on a Windows Server 2008 (set up by the internal IT support guys). If we want to open Qlikview Desktop, we see the process starting, but nothing appears in the Applications tab of the task manager.

     

    We've looked at the blog (and the possible solution) provided by Brian Booden, but it still isn't working.

     

    All the other software on the server works pretty fast, expect our Qlikview Desktop software.

     

    thanks in advance

    Bart

  • QlikView Desktop starts but nothing is displayed on screen
    Bart Valgaerts

    This worked for us:

     

    We've removed all files in 2 Qlikview folders on the server (Windows Server 2008), and all the sudden it worked again!

     

    The folders:

    C:\Users\<your user name>\AppData\Local\QlikTech

    C:\Users\<your user name>\AppData\Roaming\QlikTech

     

    Attention: this removes all your settings of Qlikview (not the license)!

     

    I hope this works for everybody, at least it worked for us and everything is working like a charm :-)

     

    Bart

    • QlikView Desktop starts but nothing is displayed on screen
      david.amble

      The above solution works for me the very first time after I delete the Qliktech folder underneath \AppData\Roaming.  I do not have a Qliktech folder underneath the Local folder.

       

      The Desktop only opens that first initial time.  After that the Qliktech folder with the settings.ini file is regenerated and I encounter the same issue.  I have to delete the Qliktech folder every time I want to open Qlikview Desktop.

       

      Any other thoughts that might help?

       

      Thanks,

       

      David

      • QlikView Desktop starts but nothing is displayed on screen
        Steve Dark

        The response came back from QlikTech support with the following:

         

        Description

        QlikView Desktop installed but no shortcuts or icon are shown, starting the exe file renders:

                  An hourglass and nothing else

                  Task running in Windows Task Manager

         

        Resolution   Two possibilities of solving this:

        Run as administartor

        Rightclick on exe file and 'Run as administrator'

        Relocate or delete settings.ini

        C:\Users\xxx\AppData\Roaming\QlikTech\QlikView (Windows 2008 Server, Windows 7)

        (Windows 2003 Server)

         

        If running as Administrator is part of the solution it may be that un-installing the Desktop and installing as Administrator may also have a positive effect.

         

         

        - Steve

        • Re: QlikView Desktop starts but nothing is displayed on screen
          Shelvin Patel

          Hi Steve,

           

          I have updated Qlikview server from v10 SR3 to SR5 for one of my client and I had exactly same issue.  They have two servers - 2003 64-bit and 2008 64-bit and Qlikview desktop client is installed on both and QV server is on 2008 server.

           

          The issue was only appearing for the service account profile which runs QV services and I upgraded them as me logged in where I don't have any issue.  Both accounts are local administrtor on both the servers.  For 2003, I have simply moved settings.ini and open QV client then move back settings.ini which has resolved the issue.  It didn't work in 2008 so moved original file and then try copying each section separately to find offending line.  At the end it worked by deleting below line, just above [Authentication] section.

           

          Utf8FileDlgPathSaveDoc=C:\Users\service_qlikview-02\Desktop

           

          In short, quite a few users have this issue and easiest solution is to delete that file or trial and error method.  In that case, have you followed up with QlikTech to identify underlying issue so that we can have fix in future version?  It wasn't certainly in SR3 but seems to be appearing in SR4 and SR5.  If haven't escalated then let me know so I can raise a call with them to investigate further.

           

          Thanks, Shelvin

    • QlikView Desktop starts but nothing is displayed on screen
      Ellen Blackwell

      Worked perfectly for me! Thanks.

    • Re: QlikView Desktop starts but nothing is displayed on screen
      Ellen Blackwell

      Worked perfectly for me! Thanks.

      • QlikView Desktop starts but nothing is displayed on screen
        Steve Dark

        An update after being able to connect to the machine where I had the issue.  It is only the file Setttings.ini that needs to be deleted - but this contains quite a bit of useful information about user history etc., so it is a pain to have to lose it.

         

        I have subsequently come across the same problem on another similar implementation, QV10 SR4 via Remote Desktop.  The same solution worked okay there also.  However, in both instances the problem seems to re-occur and needs the ini file removing again.

         

        I have noted that whilst there is a qv.exe open on the task manager it is sometimes impossible to delete the settings.ini file - implying that qv.exe is holding a file lock on it.  My assumption is that the entire problem is down to the QV.exe that is trying to be opened can not write the settings file and so decides not to open properly.  This makes sense as the ini file is managing the licence information.

         

        The behaviour is sub-optimal though - and I will try and chase with QlikTech whether this is an issue they are looking to resolve.

         

        Steve

        http://www.quickintelligence.co.uk/

        • Re: QlikView Desktop starts but nothing is displayed on screen
          Tanel Rüütli

          Just ran into the same problem with QV10_SR4 and found this thread via google.

          As suggested by Steve above, deleting Settings.ini file will fix the problem, but in my case took me back to Personal Edition. So, after starting up you need to re-enter license.

          Seems that more specifically the problem is [Authentication] block in the Settigs.ini file.

           

          Knowing that, you can fix the ini file without losing the old settings.

          This is what I did:

          In short, I backup the Settings.ini file before deleting, then after QV generated new one I copied the new [Authentication] info into the old ini file and moved it back.

           

          Step-by-step :

          Kill all "qv.exe" processes from Task Manager.

          Set Windows folder options to show hidden files.

          Go to folder C:\Documents and Settings\<UserName>\Application Data\QlikTech\QlikView

          Move Settings.ini file to somewhere else, like desktop.

          Start Qlikview and enter the license. Close Qlikview.

          Open the newly generated Settings.ini file in folder C:\Documents and Settings\<UserName>\Application Data\QlikTech\QlikView

          Copy the rows below, full [Authentication] block:

          [Authentication]
          Serial=
          Organization=
          Name=
          Check=
          LastLefUpdateAttemptDate=
          
          

          Close the new Settings.ini and paste these rows (replace) into the old Settings.ini.

          Move the old Settings.ini back into the original folder.

  • QlikView Desktop starts but nothing is displayed on screen
    Nick Swift

    Hi,

     

    I have just started getting this same problem, but running on my non-server XP 32-bit desktop.  The software has been fine on here for months, but has just started doing this - i.e. starting up, appearing in the task manager as qv.exe (using around 10MB) and then nothing.

     

    I've cleared everything in the Application Data\QlikTech directory.  A new settings.ini is created when it starts, but nothing else happens.  No CPU activity either.

     

    I'm using QV10 SR4.  Any ideas?

     

    Thanks

    Nick

  • Re: QlikView Desktop starts but nothing is displayed on screen
    Gabriel Caricari

    Hi Steve, hi all,

    I am experiencing this problem since last week.

     

    The solution in my case it was clear the key [UserfilesLocation] in the settings.ini file.

     

     

    Best regards.

    Gabriel

    • Re: QlikView Desktop starts but nothing is displayed on screen
      Kees den Boer

      I had the same issue today. With the help of this thread (thank you all) I solved the issues by deleting the settings file. However I wish to have my old setting back, so  I tried to copy all content of the old settings file (which I saved ofcourse). That fails, but after deleting the last part of the file:

       

      [Module Checksums Safe]

      ***Original Data Replaced with Asterixes*********************************************************************************

      [Launch Apps Always]

      app0=http://demo.qlik.com

      app1=http://community.qlik.com/thread/38461

      [Module Checksums System]

      ***Original Data Replaced with Asterixes*********************************************************************************

      [Script Checksums Accepted]

      ***Original Data Replaced with Asterixes*********************************************************************************

       

       

      It was working again.

    • Re: QlikView Desktop starts but nothing is displayed on screen
      Kees den Boer

      I had the same issue today. With the help of this thread (thank you all) I solved the issues by deleting the settings file. However I wish to have my old setting back, so  I tried to copy all content of the old settings file (which I saved ofcourse). That fails, but after deleting the last part of the file:

       

      [Module Checksums Safe]

      ***Original Data Replaced with Asterixes*********************************************************************************

      [Launch Apps Always]

      app0=http://demo.qlik.com

      app1=http://community.qlik.com/thread/38461

      [Module Checksums System]

      ***Original Data Replaced with Asterixes*********************************************************************************

      [Script Checksums Accepted]

      ***Original Data Replaced with Asterixes*********************************************************************************

       

       

      It was working again.

      • Re: QlikView Desktop starts but nothing is displayed on screen
        Shelvin Patel

        Hi All,


         

        Does everyone has this issue disappeared permanently?  As per my previous response, I do some reloads via batch job which are schedule on Windows tasks.  They work for certain period of time then suddenly this symptom appears.  I have three hourly jobs on one server and one job runs without any issue every hour but other two stop after sometime and having lots of QV.exe running in task manager, adding it every hour.  I have manually stops all of them, delete setting.ini and enter license key to resolve it.  Not ideal.

         

        Also worth mentioning that, if I copy same reload command from batch job in to Start > Run, it works (as same user logged in).  As a test, I have not changed windows schedule task to run as me instead of service account to see if it makes any differrent.  Although I have monitor it for atleaset 1-2 days as with service account, it has run continues for 1-2 days sometime.


         

        Thanks, Shelvin

        • Re: QlikView Desktop starts but nothing is displayed on screen
          Steve Dark

          I've upgraded one of the clients where I saw this problem to QV11 SR2 and the problem has not re-occurred.  The other I no longer need to connect to via RDP, so the problem has gone away.  I will post back if the problem does re-appear with QV11 - but it would appear that this is a workable solution.

           

          - Steve

          • Re: QlikView Desktop starts but nothing is displayed on screen
            Shelvin Patel

            Hi Steve,

             

            My client is running v10 SR5 and I have had issue reappeared even after deleting setting.ini as well as QlikTech folder.  I was on call with QlikTech and they said that this issue was resolved in SR5 so they would like to see it which I couldn't replicate at that time.  I tried several time since then but couldn't replicate.  But it does appear via running Qlikview reloading using batch file which is schedule on windows task scheduler.  Some tasks runs every hour and if I login after 24 hours, I always find server instance of QV.exe running with no activity, that means it has tried to open the document for reloading but failed.

             

            Interesting, I have changed one of task to run as me instead of service account which is reloading every hour since Sunday without any issue.  Both logins are administrator on the server.

             

            Thanks, Shelvin