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Qlik Support Updates

132 Posts authored by: Gregory Hood

Hi all QlikView users,

 

QlikView November 2017 SR2 (build 12.20.20300) is now available on our download site.   SR2 is a pure service release and contains 9 bug fixes, you can find more information on the bug fixes in the attached release notes.    For users of export to excel, there are two relevant bug fixes.

 

Thank you for choosing Qlik software!   Always follow best practice when upgrading any software and make backups prior to system changes.

 

Kind regards

Global Support Team

Dear Qlik users

 

We are aware of a special Windows security update which Microsoft will be rolling out in the near future which may affect CPU performance.   The update addresses security vulnerabilities in CPUs, these vulnerabilities are known as Spectre and Meltdown.  We have not yet been able to quantify whether this security update impacts QlikView or Qlik Sense, however please be aware that there might be performance implications which are outside of our control.

 

More information can be found here:

https://www.theregister.co.uk/2018/01/02/intel_cpu_design_flaw/

https://www.windowscentral.com/microsoft-pushing-out-emergency-fix-newly-disclosed-processor-exploit

https://support.microsoft.com/en-us/help/4056892/windows-10-update-kb4056892

https://www.catalog.update.microsoft.com/Search.aspx?q=KB4056892

 

Update: Our internal [preliminary] scalability and perfomance tests do not show any pronounced impact from this Windows patch.   Please note these are test scenarios and may not cover all use case or customer specific environments. 

 

Thank you for choosing Qlik!

 

Kind regards

Global Support Team

Dear QlikView users,

 

We are pleased to confirm that the first service release on the QlikView November 2017 track is now available on our download site.   12.20 SR1 will be the last service release for this year and includes more than 30 bug fixes.   You can find a list of all the fixes included in SR1 in the attached release notes.   If you are using QlikView 11.20 please remember that support for QlikView 11.20 ends on 31 March 2018, with the option of purchasing extended support available should you need it.   It is possible to upgrade from 11.20 (later SRs) to 12.20 SR1, but as with any major upgrade this should be thoroughly tested before upgrading any production environment.

 

Thank you for choosing Qlik software and we hope that you have had a great 2017 and wish you and your families a prosperous 2018!

 

Kind regards

Global Support Team

Hi all Qlik Sense users

 

Apologies for the slight delay in this announcement, but Qlik Sense September 2017 Patch #2 was released on Friday and is available on our download site.   Patch 2 contains 6 bug fixes and you can find information about those fixes in the attached release notes.

 

Patch 2 is issued as an MSP file and must be installed on top of Qlik Sense September 2017 Initial Release.   Don't forget to follow best practice when installing any software and make sure you make backups!

 

Thank you for choosing Qlik software, if you have any questions please don't hesitate to contact support.

 

Kind regards

Global Support Team

Hi all Qlik Sense users

 

We are pleased to confirm that the first patch on the Sense November 2017 track is now available on our download site.   Patch 1 includes 3 customer bug fixes and you can find details of these fixes in the attached release notes.   November Patch 1 must be installed on top of November 2017.

 

If you would like to see more information about Qlik's Release Management Policy which applies to Qlik Sense, please see https://www.qlik.com/us/-/media/files/legal/license%20agreements/additional%20terms/qlik-release-management-policy-qlik-sense-qap-nprinting-en.pdf?la=en.

 

If you are planning to upgrade to Sense November 2017 from a Qlik Sense version older than 3.2 please contact support for guidance.

 

Thank you for choosing Qlik software.   Remember to always follow best practice when upgrading or changing any software and make your backups!

 

Kind regards

Global Support Team

Hi all QlikView, Qlik Sense and NPrinting users

 

November is a bumper month for new releases and yesterday we released new versions of Qlik Sense, QlikView and NPrinting as well as Qlik Sense Mobile.

 

Qlik Sense November 2017 - the latest feature release for Qlik Sense.  New features such as:

  • Keyboard navigation in Sense apps.   Tab away!
  • Details dialog in Data Manager
  • Additional functions in Calculated Fields
  • Visualization and usability improvements
  • New ODBC connectors - Amazon Redshift and Google BigQuery
  • SAML single logout
  • Plus a number of bug fixes

 

QlikView November 2017 - the latest feature release for QlikView - 12.20.   New features including:

  • Analytic Connections
  • WebClient improvements
  • Shared file stability improvements
    • Shared file cleaning
  • PGO buffering - improved user experience and performance
  • Export in XLSX format
  • More than 150 customer bug fixes - for full details please see support portal KB article number 000042265

 

Qlik NPrinting November 2017 - the latest feature release for NPrinting - 17.6.   New features including:

  • Embed HTML and QlikEntity report in to emails
  • Configurable image quality
  • More stable APIs
  • Windows Server 2016 support
  • QlikView 12.10 SR8 and later supported
  • Several bug fixes

Qlik Sense Mobile November 2017

  • A new demo server for Qlik Sense apps, for both online and offline use
  • Navigation improvements
  • Performance and stability improvements
  • iOS integration improvements
  • Bug fixes

 

All of these releases (except for Mobile) are available on our download site.   For additional information please see the attached release notes.   If you have any questions, please don't hesitate to contact Global Support.

 

Kind regards

Global Support Team

Hi all QlikView users

 

We have released a new version of our brilliant QlikView Governance Dashboard which is now available on our download site.   This new dashboard was developed to help administrators have oversight of their QlikView implementation and contains new functionality aimed at the upcoming QlikView November 2017 release.   We previously highlighted the changes which QlikView November 2017 will bring to Search and Select ( https://community.qlik.com/blogs/supportupdates/2017/09/22/upcoming-changes-in-search-select-qlik-sense-and-qlikview ) and the new Governance Dashboard will help you identify which QlikView documents may have Set Analysis expressions affected by the changes.

 

For more details please see the attached release notes.   Thank you for choosing Qlik software.

 

Kind regards

Global Support Team

Dear Qlik users

 

Did you know that Qlik Global Support host a regular series of webinars to help customers and partners with technical issues and troubleshooting?  The Techspert Thursday webinars are some of the most popular webinars hosted by Qlik and this Thursday, 19 October, the subject being discussed is Troubleshooting Sense Desktop Authentication.

 

You can register for this month's webinar here http://go.qlik.com/GLBL_2017_OCT_STT_PRG_Reg_LP_v1.html

 

You can view more information and watch recordings of earlier sessions at https://community.qlik.com/community/qlikview/support/support-techspert-thursdays.   You can also subscribe to the webinar series and receive invites for each new session.

 

Kind regards

Global Support Team

Dear QlikView and Qlik Sense users and designers,

 

We would just like to draw your attention to some changes which are planned to be introduced in Qlik Sense and QlikView in upcoming releases.  Tentatively these changes will be introduced in November 2017 and Henric Cronström details the changes very nicely in the QlikView Design Blog, see post : https://community.qlik.com/blogs/qlikviewdesignblog/2017/09/11/quotes-in-set-analysis?et=blogs.comment.created#comment-62566.   Please read the blog post, you can also join the conversation around the changes.

 

Why are we doing these changes?

Today, the QIX engine has some bugs in the area of a search and a subsequent select. These affect both interactive searches and searches in Set Analysis expressions. We are working on fixing them. However, one of these coming bug fixes may cause some backward incompatibility. This post explains what the bug fix will mean, and what you can do to avoid future problems.


Will the changes break your existing documents? No, the changes are implemented in such a way that "old" documents created in earlier versions can still use the "old" search and select behavior and new documents will use the new behavior.   But a system administrator will have the opportunity to change the default behavior, full details will be provided closer to the official release of the changes.

 

Kind regards

Global Support Team

Dear Qlik Sense users

 

We are pleased to confirm that the latest release of Qlik Sense, September 2017 is now available on our download site.    September 2017 is a feature release and includes several new features and more than 40 bug fixes.    For details on new features please see http://help.qlik.com/en-US/sense/September2017/Content/WhatsNew/What-is-new-Sept2017.htm.   The attached release notes include details of all bug fixes included in this release.

 

Qlik Sense Mobile for iOS is also available in the Apple Enterprise store.   This is the first release of Qlik's new Mobile app for iOS on iPads and allows users to connect to a Sense September 2017 Enterprise server to download a local copy of a Sense document.  See the attached FAQ document for more information around functionality and limitations.

 

Remember when upgrading any software to follow best practice and back up all of your applications, repository and settings.

 

Thank you for choosing Qlik.

 

Kind regards

Global Support Team

Hi all Qlik Web Connector users,

 

Please note that Google Adwords will be sunsetting their API version 201609 and it will stop accepting requests from 2nd October 2017.

Qlik Web Connectors version 2.2.0 has updated the API to version 201702 which is fully compatible with the new Google Adwords API.

 

For more information on Google Adwords 201702 see http://googleadsdeveloper.blogspot.se/2017/02/announcing-v201702-of-adwords-api.html and changes see https://developers.google.com/adwords/api/docs/reference/release-notes/v201708#v201702NOTE companyName column is no longer available in the Customers table.

 

Therefore if you are using the older version of Qlik Web Connectors and your reloads start failing, please upgrade your QWC version.

 

Please also note that Facebook Graph API v2.4 will reach end of life on 9 October.    This may affect QVSource users, please make sure you move to the latest version.

 

Kind regards

Global Support Team.

Dear QlikView 11.20 users

 

Qlik has now confirmed that the previously announced End of Life for QlikView 11.20 has been delayed by 3 months.   Support for QlikView 11.20 will now end on 31 March 2018.   Customers or partners who wish to continue using QlikView 11.20 after this date will need to purchase the Extended Support offering - you can find full details and limitations of the Extended Support offer in Knowledgebase Article number 33679, published in the Support Portal.

 

Please note that NPrinting 16 support has also been extended until 31 March 2019, but at no extra cost to users.

 

We encourage our users to upgrade to QlikView 12.10 or later releases as soon as possible.   If you need help or assistance please contact your account manager, services or support team.

 

Kind regards

Global Support Team

Hi all QlikView users,

 

Following up on the removal of QlikView 11.20 SR17 from the download site, we are currently going through the testing phase on the fix needed for the issue found in SR17.   We have also taken the opportunity to fix another issue which has existed in earlier releases, in the "new" 11.20 SR17.   We currently expect to re-release 11.20 SR17 in the middle of next week, around the 28th of June.

 

We will announce the release of SR17 on this blog as soon as it is made available.   Thank you for your patience!

 

Regards

Global Support Team

Hi all QlikView users,

 

We have unfortunately decided to remove QlikView 11.20 Service Release 17 from the download site temporarily.   This is due to a defect which has been identified and is currently being addressed.    A replacement SR with a fix will be made available as soon as possible.

 

QVII-1697 which is related to use of the "where exists (field, field)" reload script syntax is being fixed.   This issue only affects 11.20 SR17, it does not affect 11.20 SR16 or earlier releases nor does it affect QlikView 12.

 

We sincerely apologize for any inconcenience and we will keep you updated on developments.

 

Kind regards

Global Support Team

Hi all QlikView 11.20 users,

 

It is with mixed emotions that we announce the release of QlikView 11.20 SR17, this is the last planned service release on the QlikView 11 track and almost marks the end of the line for QlikView 11.  You can find 11.20 SR17 on our download site.  Normal support for QlikView 11.20 ends on the 8th of December 2017 31 March 2018  and unless you are planning to purchase the extended support option for QlikView 11 we encourage you to plan your upgrade to QlikView 12.10 as soon as possible.    For more information on this please see Knowledge article 000033679 https://qliksupport.force.com/QS_CaseWizardKnowledgeArticle?id=ka5D00000004UeaIAE (you need to be logged in to the portal to see the article).

 

11.20 SR17 contains 12 bug fixes and you can find information on these fixes in the attached relase notes.  Please note, as with 11.20 SR16, SR17 is also compatible with TLS 1.2.

 

Thank you for choosing QlikView 11.20 and we look forward to supporting you on QlikView 12 in future.

 

Kind regards

Global Support Team

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