Qlik Community Tip: Marking Replies as Correct or Helpful

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    On threads that you create, we encourage you to mark replies to your questions as Correct or Helpful. This is a good practice that only the original poster of the question can take in order to identify the most useful responses and show their appreciation.

     

    Unanswered Question to Answered Question

    Marking a reply as Correct changes the entire thread from displaying as an Unanswered Question to an Answered Question in the threads listings.

     

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    Here, the first questions has a blue "?" icon indicating that the thread is an Unanswered Question, while the green "check mark" indicates that the second thread is an Answered Question.

     

    This is very helpful for members who are searching for answers to their issues that have already been posted and answered, so that they do not have to start a new thread about a topic that has already been covered. Additionally, it lets members who are trying to help others to easily identify which questions still need to be addressed and which ones have been solved.

     

    Marking Replies as Correct

    To mark a reply as Correct in a thread that you created, click on the Correct Answer button in the bottom left corner of the post.

     

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    This turns the Star Outline in the top right corner of the post into a Green Star and labels this post as the Correct Answer, and changes the main thread icon to the green "check mark."

     

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    Replies that are marked as Correct also appear embedded at the very top of the thread, directly under the original question, so that it is easily seen without having to search through the entire thread to find the Correct Answer.

     

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    Additionally, when you mark a reply as a Correct Answer, the member who posted that answer also gets community points. This is the best way to say "Thank you for your help" because giving them points helps them to build their reputation in the community as a knowledgeable and helpful participant.

     

    Unmark as Correct

    There can only be one reply per thread that is marked as the Correct Answer. If you accidentally mark a reply as Correct when it should not be, you can click the Unmark as Correct button that appears at the bottom left of that reply where the Correct Answer button used to appear. You will then be able to mark a different reply as Correct.

     

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    Marking Replies as Helpful

    You may also mark replies as Helpful. While only one reply per thread can be marked as Correct, several replies can be marked as Helpful. Mark a reply as helpful if it helped solve part of the question, but did not solve it completely, or to mark several replies as helpful if they each contributed to solving the issue.

     

    To mark a reply as Helpful, click on the Actions button at the bottom left of the reply, and choose Mark as Helpful.

     

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    You can also mark a reply as Helpful if someone offered advice that helped you to resolve the question yourself. In this case, it is also recommended that you post a follow-up to let others know what you did that solved your issue. This will help others who have the same or similar issue later on.

     

    Just like with marking replies as Correct, when you mark a reply as a Helpful, the member who posted that answer also gets community points. Again, this is the best way to say "Thank you for your help" because giving them points helps them to build their reputation in the community as a knowledgeable and helpful participant.

     

    Unmark as Helpful

    Once a reply is marked as Helpful, if for any reason you need to remove that designation, simply click on the Helpful button in the lower left corner of the reply, and choose Unmark as Helpful.

     

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    Assumed Answered

    Another option is to mark a question as Assumed Answered. The original question author, admins and moderators can mark a discussion question as Assumed Answered by selecting "Mark as assumed answered" under the discussion question title.

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    A question marked as Assumed Answered, it will appear in thread listings as Answered with the green check mark icon and will be taken off any Open Questions lists.

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    This option is a way to let people know they can find an answer within the thread when there isn't one specific answer. You will continue to receive question activity notifications when people comment on the question. When someone marks your question as Assumed Answered, you can override it by marking a reply as the Correct Answer.


    If your question has been marked as Assumed Answered, but you would like it to remain an open question, you can do so by marking a reply as the Correct Answer, which will change the state of the Question from Assumed Answered to Answered. Then, you can unmark the reply as Correct Answer, which then reverts the thread back to an Unanswered Question.


    Points System

    To learn more about the points allocated for posts marked as Correct and Helpful, along with other actions that earn points, check out the Qlik Community Points System document.