QlikView NPrinting Designer cannot open qvw files

[edgmiram]

Hi,

I'm changing a report with NPrinting 16, when I try to execute the "Refresh Object List" option in the source connection or when I try to edit the report, the NPrinting Designer don't open the QVW file. There is not a message error, and the strangest thing is that the scheduled reports run normally.

The path for the document is ok, I don't know if need to reinstall the designer or check for some configuration file

Thanks in advance for your support

[Daniel_Jenkins]

Hi Edgar,

Some obvious questions:

* Is QlikView Desktop installed on the machine you run NPrinting Designer on?

* Can you open QlikView Desktop from outside NPrinting? Is it licensed for the logged in user? Can you open the QVW used in the connection?

* Is there any error message thrown when you try to refresh the object list?

* Is QlikView running as a task in Windows Task Manager after the above?

* Does it work after a reboot?

Let us know.

Daniel.

[edgmiram]

Hi Daniel,

QlikView Desktop is installed on the same machine and is working fine, there are no messages error when I tried to refresh the object list or the report layout. Both cases, QlikView is not running as a task in Windows Task Manager.

This installation was working fine until the past month, the customer development team says they have not changed any configuration file, but I doubt it

The last option for the moment is to reboot the server

Edgar

[Daniel_Jenkins]

Hi Edgar,

What happens if you:

* create a connection to a different document?

* create a new NPrinting project (NSQ) and create a connection to the same document?

When you say scheduled reports run normally, are you running the schedules from the Designer or the Server? If via the Server, is that on a different machine from the Designer machine?

- Daniel.

[edgmiram]

Hi Daniel,

I tried both options and is the same result. The scheduled reports are running in background from the server that is in the same machine with designer and QlikView.

Edgar

[Daniel_Jenkins]

Hi Edgar,

If a restart does not resolve the issue I suggest you open a case with Qlik Support.

Best,

Daniel.

[edgmiram · Accepted solution]

Hi Daniel,

The server was restarted and apparently the problem was solved, QlikView is opened correctly with QV NPrinting Designer.

Thanks a lot for your support and suggestions!

Edgar