SMTP Mail configuration not works NP 17.1

[marcos_herrera]

Hi dear Qv Community

I have an Qlik NPrinitng installation 17.1 over Windows Server 2012 r2 Std Edtiion, the server has 16 GB in RAM, and i tried configure a mail server but not works,  the server has access to internet, this is the parameters for configuration

Server Address : mail.quest.com.co

Port: 587

Use TLS: Checked

I tried changed the port at 25 and uncheck the  TLS flag, but not works

I tested the conection to mail server with a Telnet and works fine for two ports (587 and 25), the configuration was tested in NPrinting 16 in local machine and works fine

I tested the network trafic (With Microsoft Network Monitor 3.4) in Qlik NPriting Server and i can´t showany process trying conect to mail.quest.com.co

I restart the Qlik NPrinting Services  many times but not works

The following are de Print Screen of task window

 

[marcos_herrera]

I forgot say that in the E-Mail Settings i used a valid credentials, was tested in MS Outlook, NPrinting 16 and ther Server Apps that generates mail

[#3 · Accepted solution]

If the SMTP server requires a password, then it won't work.

This is a known bug and a service release which should resolve it is scheduled for next Monday.

Best

Aran

[marcos_herrera]

Hi Dear Aran

Thanks for ur answer, i have a Question the next monday will be launched the next release for NPrinting (17.2) or QlikSense 3.0.1 ?

Thanks

[#5]

it will be a service release

nprinting 17.1.1

[marcos_herrera]

Hi Dear Aran

Thanks for your Answer