FAILED TO LOAD CONNECTION ISSUE AT QS HUB

[abhaysingh]

Hi Guys,

I am facing one issue after opening qliksense hub apps.

pls have a look to below image. and help me to identif the issue.

Regards

Abhay

[abhaysingh]

Hi Ricardo,

i did this but facing issue

thanks

[abhaysingh]

@mto.. any suggestion on this pls..

[Ricardo_Gerhard]

Abhay, you need to understand all situation to solve the issue. (where/when/how,...)

My suggestion is open a case on Qlik Support after all your tests did. Like I saw, this is not a normal situation on Qlik Sense.

It Could be something in your environment or database.

Regards.

Ricardo

[garystrader]

Anyone else run into this or find a resolution to it?

[PaoloMasiero]

Same issue. We open a case on Qlik support this morning.

[garystrader]

I also have an open case with Qlik Support.  I'll post a solution here if they allow me to.

[abhaysingh]

Hi Gari,

Did you got the solution?

[#9]

Hi There,

I have the same error message during "Initializing Add Data" (when you press on "Add data").

Have anyone got solution for this?

I've installed Qlik Sense server recently, and this error follows me from very beginning.

Our Qlik Sense server doesn't have access to internet.

The only error message I have in Log/Engine/System is:

Sequence#

ProductVersion

Timestamp

Severity

Hostname

Id

EngineTimestamp

EngineVersion

Description

ProxySessionId

ProxyPackageId

RequestSequenceId

UserDirectory

UserId

ObjectId

ObjectName

Service

Context

Command

Result

Message

Id2

174

3.0.0.0

20160823T150714.719+0200

ERROR

01ec9c86-7fed-4ff0-baa7-6373fa56a7b6

20160823T150714.720+0200

3.0.0.0

Command=Doc::SendGenericCommandToCustomConnector;Result=2002;ResultText=Error: Failed to load connection

fe4b228c-d246-4dcb-ab81-ed228ea19676

aeeaa7fa-141e-407f-bbfb-9ba502d2b862

17

0

Not available

Engine

Doc::SendGenericCommandToCustomConnector

Doc::SendGenericCommandToCustomConnector

2002

QlikView Connector is not responding.

01ec9c86-7fed-4ff0-baa7-6373fa56a7b6

I have no clue what this message mean to Qlik Sense: "QlikView Connector is not responding". This message repeating for every user that tried to add data (create app).

Can someone help me here?

Kind regards,

Jurijs Jefimovs

[#10]

This seems to be a bug with version 3.0 or above, where Qlik tries to connect to datamarket-api.qlik.com. In my case, our Qlik Sense server didn't have access to the network and kept seeing the message "QlikView Connector is not responding" in the logs.

We are only allowed to access the network from our server via a proxy, and once our SA set up the proxy under the relevant service account, it resolved the issue straight away.

[#11]

Please try below..