Qlik Sense Deskstop : Hub with white screen

[#1]

Hello,

After installing, I have a problem opening QLIK Sense Desktop : Hub with white screen.

Nowing I'm on Windows 7 64 bit, I have 8GB RAM, and I have .Net Framework v4.5.2 installed.

Do you have a solution ?

Thank in advance

[miguelbraga]

Hey there,

Sometimes this happens to me aswell, but if I select the process 1 and end it using the button 2 then I could work with Qlik Sense again if starting again using the link from the start menu in Windows 10.

Have you tried to install the newest version? If not, try to download again and test it. If that doesn't work, please contact me

Regards,

MB

[#3]

Hello,

Thanks Miguel for your reply and your reactivity but It was not that, but I found the solution :

We must update drivers (graphics...) of the PC.

This topic may be closed. Thanks

[#4]

I have the problem again (hub with white screen) but but I have not modified anything on my PC...

I tried several things:

-to repair and reinstall QLIK
-to rename Qlik's folder in Documents for Qlik recreated a new folder
-to change Internet Explorer settings

For Reminder, I'm on Windows 7 64 bit, I have 8GB RAM, I have .Net Framework v4.5.2  and Internet Explorer 11 installed.

But none of this works ... please help me ...

[Ronnie_Taborn]

What version are you on?  What browser are you on? 

[#6]

I have Qlik sense v3 and Internet Explorer v11 for browser...

[#7]

Solution found by Jason Lyons on topic :

Start Qlik Sense Deskstop -> Hub with white screen

Resolution

• Try below steps:Locate the Qlik Sense Desktop installation, default under C:\Users\user_name\AppData\Local\Programs\Qlik\Sense
• In that folder, open the file "services.conf" in notepad for editing
• In the top of the conf file should see a section [globals] where it says LogPath="${HOMEDRIVE}${HOMEPATH}\Documents\Qlik\Sense\Log"
• Change the LogPath to the actual log directory, as default: "C:\Users\user_name\Documents\QlikSense\Log"
• Restart your Qlik Sense Desktop

This topic may be closed. Thanks