QlikView server refusing to reload via Management Console. Multiple different errors in event log.

[#1]

Hi all, hopefully someone can help me with this.

Our QlikView server has all of a sudden stopped reloading reports when using tasks. If I click the 'Run This Task' button, I instantly get an email notifying me that the report failed to reload. The error is as follows.

The task "Report Name Here" failed. Part of the log file follows:

20/04/2011 9:51:07 AM Error Exception=System.NullReferenceException: Object reference not set to an instance of an object.

at Wrappers.QVSWrapper.GetPhysicalPath(String documentName)

at QDSMain.DistributeTask.InternalExecute(ILogBucket i_LogBucket, TaskResult currentTaskResult)

at QDSMain.AbstractTask.InternalExecute2(ILogBucket i_LogBucket, TaskResult currentTaskResult)

20/04/2011 9:51:07 AM Error The task "Report Name Here" failed. ErrorCount=1

If I manually open the report on the server, I can reload it fine, so there is no issue with the report itself.

When I look at the Event Log, I see a large number of different errors. They are as follows:

2011-04-20 01:05:07 2011-04-20 09:21:07 2 500 Warning Document Load: The document 'Report Name Here' failed to load because of no access [15].

---------------------------

2011-04-20 09:50:55 2011-04-20 09:50:55 1 300 Error Account: Failed to create account IQVS_DCHS, Logon failure: unknown user name or bad password.

(Error Code : 1326 (NERR_BASE + -774)).

2011-04-20 09:50:55 2011-04-20 09:50:55 1 300 Error Logon: Failed acquiring token for anonymous access

----------------------------

2011-04-19 08:08:09 2011-04-19 16:03:46 2 500 Warning Document Load: The document 'Report Name Here' failed to load because of no file access [19].

Everything was working last week.. I can't think of anything that has changed..

Can anyone shed some light on what could be causing this?

[#2]

Error Account: Failed to create account IQVS_DCHS, Logon failure: unknown user name or bad password.

Did you modify recently the QV_Administrators group ? Or remove the account running QlikView service from the Administrators group ?

Warning Document Load: The document 'Report Name Here' failed to load because of no access [15].

Is there section access, and there are no restrictions for the account running QlikView ?

-Alex

[#3]

Have you tried the basics such as restarting the services or re-booting the server?

[#4 · Accepted solution]

We discovered the problem. The Server service got shutdown, and this lost the link between the Server Service and the Distribution Service.. Doing a restart of the Distribution service fixed the issue.