Document Reload gets disconnected

[aj0031724]

Dear Team,

On production site we have one external machine  that reloads document  on qlikview server .

Each document size is grater than 10GB and it takes alomost 4-5 hours for document to gets reloaded.

From the past one week while reloading it get failed with error as "Disconnected trying to recover...""

I don't have any clue what is getting disconnected andhow to resolve the issue.

Can you please guide and advise?

[krishnacbe]

Hi

Check the Document log for more details. Event viewer in server will also gives some details if there is any issue in server and not in QVW.

[marcus_sommer]

I could imagine that on any point there aren't enough system-resources (CPU, RAM, Network). I think you will need the log-files from the document and the task and to use the governance dashboard and maybe the windows event- and performance-logs to locate the error.

Beside them I would think if there are any optimizations possible - using from incremental load-approaches, document analyzer to find unused fields and some more things.

- Marcus

[aj0031724]

Dear Team,

I checked the Document log and the execution failed with "Gnereal script error"" .

There is no specific or details error that could help in finding the roort cause.

Same  document was getting loaded properly .But problem came from last week .

On RAM side server machine has "756GB"OF RAM  .

[rupamjyotidas]

Also check is the connection to the database is active or not during the load. It happens during the reload, the database maybe on maintenance and offline.

[marcus_sommer]

Maybe the lines above the error-message could give you a hint what could have failed.

- Marcus