Skip to main content
Announcements
Have questions about Qlik Connect? Join us live on April 10th, at 11 AM ET: SIGN UP NOW
cancel
Showing results for 
Search instead for 
Did you mean: 
Not applicable

Start Qlik Sense Deskstop -> Hub with white screen

Hello,

After installing, I have a problem opening QLIK Sense Desktop : Hub with white screen.

Nowing I'm on Windows 7 64 bit, I have 8GB RAM, I have .Net Framework v4.5.2 installed and I have Internet Explorer v11 for browser.

I use Qlik Sense Desktop v3.0 SR1.

Do you have a solution ?

Thank in advance.

16 Replies
Not applicable
Author

Hi,

Support helped me solve this issue using the following trick on logs: https://qliksupport.force.com/login?ec=302&inst=D&startURL=%2FQS_CaseWizardKnowledgeArticle%3FId%3Dk...

Hope it helps you as well.

Regards

Not applicable
Author

Hi,

Sorry but I do not have login access :

Could you copy the solution in this topic, please?

Not applicable
Author

Hi,

I'm in the same configuration as Nicolas Vandersteen

Not applicable
Author

Hi,

I also downgraded the QLIK's version.

But I do not know when QLIK will stop version v2.x...

Not applicable
Author

Resolution

Try below steps:
  1. Locate the Qlik Sense Desktop installation, default under C:\Users\user_name\AppData\Local\Programs\Qlik\Sense
  2. In that folder, open the file "services.conf" in notepad for editing
  3. In the top of the conf file should see a section [globals] where it says LogPath="${HOMEDRIVE}${HOMEPATH}\Documents\Qlik\Sense\Log"
  4. Change the LogPath to the actual log directory, as default: "C:\Users\user_name\Documents\QlikSense\Log"
  5. Restart your Qlik Sense Desktop
Not applicable
Author

I'd the same issue, now solved by Jason's answer.

Thanks !

Not applicable
Author

Thank you Jason, problem solved with your solution. I also tested solution on your other colleagues with the same case and it works !!!

Thank you very much

This topic may be closed. Thanks