"The source document failed to open" while running the reload and distribute task

[navaneethqv]

Hi Team,

We are using QV 11.2 SR 7 version. Recently we faced an issue while performing the Reload and Distribute task for a particular application. PFB  the error in short. Also please find attached the entire log.

Error: The sourcedocument failed to open.. Exception=System.Runtime.InteropServices.COMException (0x800706BE): The remote procedure call failed.

(Exception from HRESULT: 0x800706BE)(2016-03-01 12:23:09)

Also we are facing this error only for one qvw application( we have 5 applications and rest of the application does not have this issue). After the task, we are not able to open the application. We tried restarting the publisher and we are able to open the application without any issues. But again after the execution/failure of Reload and Distribute task, we are not able to open the application. But The application is having the latest reload date.

We have enabled section access in the application and we have configured 4 simultaneous distribution engines for distribution in the QMC. Also the size of the application is around 1.1 GB.

Regards,

Navaneeth

[#2]

As per Log file, the reload task was completed but distribution was failed.

As you said, you have section access, so please reload the task with out section access (distribute to only developers only) and verify any problem with out section access.

Are you distributing to server cluster or folder ?

Is service account added to your section table ?

Is any reduce on the document ?

[Colin-Albert]

If the document has section access, have you added the account running the QlikView Distribution Service (QDS) as an admin user in your section access table.

The reload task opens the document in the security context of the QDS service and needs permissions in section access so all data can be loaded.

[navaneethqv]

hi dathu,

Thanks for the response!! The service account is added to the section table. Also other applications using the same section access is working fine. Only 1 particular application is having the issue.

Regards,

Navaneeth

[navaneethqv]

hi Colin,

We have added the account as an admin user. The application has been running without any issues till yesterday. Also, other applications using the same section access is working fine. Is there any other possibility for the error?

Regards,

navaneeth

[navaneethqv · Accepted solution]

Hi All,

Apologies for updating late!! The issue got resolved after increasing the RAM of the server. The overall instance type was upgraded. The main issue was that the system was not having enough RAM to open the document (during reload). We had to increase the RAM, without any other go.

Regards,

Navaneeth