Re: Upgrade error - Qlik Community

Report Inappropriate Content · ‎2017-02-02

I am trying to upgrade Qlik Enterprise edition from 2.0 to 3.1.5. When I ran the first time, it failed to setup engine with the error message "You don't have administrator permission". Tried again, can't get past the screen with "server credentials". See the attached screenshot. Check box and username edit boxes are disabled. It does not accept the password. I am running in administrator mode.

Any help is appreciated.

satheshreddy · ‎2017-02-02

Hi Ricy,

Kindly check your ID have admin Access are not.

if you are trying to run using Server Credentials, better to try one more time it will take.

Regards

Sathish

vinieme12 · ‎2017-02-02

Let your Tech support install it for you

Vineeth Pujari
If a post helps to resolve your issue, please accept it as a Solution.

Report Inappropriate Content · ‎2017-02-03

Hi Sathish,

Thanks for your response. I logged in as administrator, the services are configured to be running with different account 'qservice'. I tried passwords for both accounts, but it errors out.

Thanks,

Vishnu

Report Inappropriate Content · ‎2017-02-03

After reading some forums, this is what I did.

1. Uninstall current version.

2. Install same old version. Services work fine with no issues.

3. Try upgrade to 3.1.5

Now I get error "Qlik Sense Engine Service count not be installed. Verify that you have sufficient privileges to install the system services". (Attached screenshot and log file)

For services, I am using a local account "qservice" that has admin privileges. I am running the installer in admin mode.

How shall I fix this issue?

Report Inappropriate Content · ‎2017-02-03

Report Inappropriate Content · ‎2017-02-03

I don't see any option to attach a file. Here are a few lines from the log file.

-----------------------------------------------------------------------------------------------------------

MSI (s) (C4:B8) [10:53:16:935]: Executing op: FileCopy(SourceName=QIDL.exe,SourceCabKey=fil4EFF86F674AC537CFA1974142877AEF4,DestName=QIDL.exe,Attributes=512,FileSize=1060864,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,,,InstallMode=58982400,HashOptions=0,HashPart1=1045072445,HashPart2=-804187659,HashPart3=-711951598,HashPart4=-1680228118,,)

MSI (s) (C4:B8) [10:53:16:935]: File: C:\Program Files\Qlik\Sense\Engine\QIDL.exe; To be installed; Won't patch; No existing file

MSI (s) (C4:B8) [10:53:16:935]: Source for file 'fil4EFF86F674AC537CFA1974142877AEF4' is compressed

MSI (s) (C4:B8) [10:53:16:944]: Executing op: FileCopy(SourceName=rtylfz9l.exe|QVConnect32.exe,SourceCabKey=fil722CB825F58A6F02DD51BE5787C4DA0E,DestName=QVConnect32.exe,Attributes=512,FileSize=2176632,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=11.0.0.0,Language=1033,InstallMode=58982400,,,,,,,)

MSI (s) (C4:B8) [10:53:16:944]: File: C:\Program Files\Qlik\Sense\Engine\QVConnect32.exe; To be installed; Won't patch; No existing file

MSI (s) (C4:B8) [10:53:16:944]: Source for file 'fil722CB825F58A6F02DD51BE5787C4DA0E' is compressed

MSI (s) (C4:B8) [10:53:16:964]: Executing op: FileCopy(SourceName=lm6yhp35.exe|QVConnect64.exe,SourceCabKey=fil8E2778B9225EE97EB8425C480778976D,DestName=QVConnect64.exe,Attributes=512,FileSize=3125368,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=11.0.0.0,Language=1033,InstallMode=58982400,,,,,,,)

MSI (s) (C4:B8) [10:53:16:964]: File: C:\Program Files\Qlik\Sense\Engine\QVConnect64.exe; To be installed; Won't patch; No existing file

MSI (s) (C4:B8) [10:53:16:964]: Source for file 'fil8E2778B9225EE97EB8425C480778976D' is compressed

MSI (s) (C4:B8) [10:53:16:991]: Executing op: FileCopy(SourceName=clkji7e9.exe|TestCommon.exe,SourceCabKey=filA7F97F53C6C1AD8E63BED6EBAD6733E9,DestName=TestCommon.exe,Attributes=512,FileSize=2966528,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,,,InstallMode=58982400,HashOptions=0,HashPart1=-954063146,HashPart2=680840099,HashPart3=687457663,HashPart4=2017916684,,)

MSI (s) (C4:B8) [10:53:16:991]: File: C:\Program Files\Qlik\Sense\Engine\TestCommon.exe; To be installed; Won't patch; No existing file

MSI (s) (C4:B8) [10:53:16:991]: Source for file 'filA7F97F53C6C1AD8E63BED6EBAD6733E9' is compressed

MSI (s) (C4:B8) [10:53:17:012]: Executing op: FileCopy(SourceName=Engine.exe,SourceCabKey=File_Engine.exe,DestName=Engine.exe,Attributes=512,FileSize=24589688,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=11.0.0.0,Language=1033,InstallMode=58982400,,,,,,,)

MSI (s) (C4:B8) [10:53:17:012]: File: C:\Program Files\Qlik\Sense\Engine\Engine.exe; To be installed; Won't patch; No existing file

MSI (s) (C4:B8) [10:53:17:012]: Source for file 'File_Engine.exe' is compressed

MSI (s) (C4:B8) [10:53:17:186]: Executing op: CacheSizeFlush(,)

MSI (s) (C4:B8) [10:53:17:186]: Executing op: ActionStart(Name=InstallServices,Description=Installing new services,Template=Service: [2])

MSI (s) (C4:B8) [10:53:17:189]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)

MSI (s) (C4:B8) [10:53:17:190]: Executing op: ServiceInstall(Name=QlikSenseEngineService,DisplayName=Qlik Sense Engine Service,ImagePath="C:\Program Files\Qlik\Sense\Engine\Engine.exe",ServiceType=16,StartType=2,ErrorControl=32769,LoadOrderGroup=QlikSenseServicesGroup,Dependencies=QlikSenseRepositoryService[~][~][~],,StartName=HCCUBE\qservice,Password=**********,Description=Provides the analytical power of Qlik Sense to the clients.,,)

MSI (s) (C4:B8) [10:53:17:191]: Note: 1: 2205 2: 3: Error

MSI (s) (C4:B8) [10:53:17:191]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1923

MSI (s) (C4:B8) [10:53:17:194]: Note: 1: 2205 2: 3: Error

MSI (s) (C4:B8) [10:53:17:194]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (C4:B8) [10:53:17:194]: Product: Qlik Sense Engine -- Error 1923. Service 'Qlik Sense Engine Service' (QlikSenseEngineService) could not be installed. Verify that you have sufficient privileges to install system services.

Error 1923. Service 'Qlik Sense Engine Service' (QlikSenseEngineService) could not be installed. Verify that you have sufficient privileges to install system services.

MSI (s) (C4:B8) [10:53:17:198]: Note: 1: 2265 2: 3: -2147287035

MSI (s) (C4:B8) [10:53:17:198]: User policy value 'DisableRollback' is 0

MSI (s) (C4:B8) [10:53:17:198]: Machine policy value 'DisableRollback' is 0

Action ended 10:53:17: InstallFinalize. Return value 3.

vinieme12 · ‎2017-02-03

Get in touch with Qlik tech support

Vineeth Pujari
If a post helps to resolve your issue, please accept it as a Solution.

gustavgager · ‎2017-02-06

Make sure that the account that you are running have admin access (try running the setup with run as administrator). Also make sure that the serviceaccount have admin access.

knightriderx3 · ‎2017-02-06

Hi!

Try upgrading gradually:

2.0>2.1>2.2>3.0>3.1

Hope you have are following this 'https://help.qlik.com/en-US/sense/3.1/Subsystems/Installation/Content/InstallationLicensing/Upgradin...'

Best/

K