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pamaxeed
Partner - Creator III
Partner - Creator III
‎2017-02-07 08:46 AM

License Monitor and Operational Monitor Task fails - 3.1 SR5

Hi,

one of our customer has a problem with the reload of the tasks after installation of the server.


Connector failed where can be the problem?

Further details after reading this article:

Operations Monitor 3.0 fails to reload - can't connect to QRS with REST connector

  • Our Service user has RootAdmin rights on the server
  • Windows Authentication is setup as default in the Virtual Proxy
  • The problem seems when trying to fetch the data from qrs_useraccess:
    In fact we have also a problem in synchronizing the user with the LDAP Generic Adapter: User sync fails - Generic LDAP
  • Could be this correlated?

We encountered many problems during the installations and the client is not very happy about that.

Somebody could support me in this mission 🙂 ?

Regards,

Patric

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s29124141
Partner - Creator II
Partner - Creator II
‎2017-02-13 07:07 AM

Just a hint, not sure what is the problem.

  1. Looking at your logs, the connection timed out in 30 seconds. Can you try to increase the timeout for this data connection.
  2. Try accessing endpoint "https://{hostname}/qrs/license/useraccesstype/full" with proper authentication and see if you are able to access the userAccess data using Postman.
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