Problems with installation of PostgreSQL for Nprinting Repo

[fredericvillemi]

Hello,

I'm trying to install 17.3 but the installation of Nprinting Repo always fails and rolls back.

I had the support but we did not manage to fix it .. Maybe there are issue with rights on Program Files but that seems strange as I can install Qlik Sense server or any other tool with the same configuration on other servers.

In the log, the program seems to fail when configuring the postgreSQL server

Sorry to copy the log data in french but to translate, it succeeds in creating subfolders of C:/Program Files/NPrintingServer/data, it creates the database C:/Program Files/NPrintingServer/data/base/1, it inits the password but there is an error when doing the init of dependencies :

initialisation des dépendances... le processus fils a été terminé par l'exception 0xC000001D

Someone has already seen that ??

Thanks

15:46:27:610]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIE3B3.tmp, Entrypoint: CAQuietExec64

CAQuietExec64:  Les fichiers de ce cluster appartiendront à l'utilisateur « SYSTEM ».

CAQuietExec64:  Le processus serveur doit également lui appartenir.

CAQuietExec64: 

CAQuietExec64:  L'instance sera initialisée avec la locale « French_France.1252 ».

CAQuietExec64:  La configuration de la recherche plein texte a été initialisée à « french ».

CAQuietExec64: 

CAQuietExec64:  Les sommes de contrôles des pages de données sont désactivées.

CAQuietExec64: 

CAQuietExec64:  correction des droits sur le répertoire existant C:/Program Files/NPrintingServer/data... ok

CAQuietExec64:  création des sous-répertoires... ok

CAQuietExec64:  sélection de la valeur par défaut de max_connections... 100

CAQuietExec64:  sélection de la valeur par défaut pour shared_buffers... 128MB

CAQuietExec64:  sélection de l'implémentation de la mémoire partagée dynamique...windows

CAQuietExec64:  création des fichiers de configuration... ok

CAQuietExec64:  création de la base de données template1 dans C:/Program Files/NPrintingServer/data/base/1... ok

CAQuietExec64:  initialisation de pg_authid... ok

CAQuietExec64:  initialisation du mot de passe... ok

CAQuietExec64:  initialisation des dépendances... le processus fils a été terminé par l'exception 0xC000001D

CAQuietExec64:  initdb : suppression du contenu du répertoire des données « C:/Program Files/NPrintingServer/data »

CAQuietExec64:  Error 0x80070001: Command line returned an error.

CAQuietExec64:  Error 0x80070001: CAQuietExec64 Failed

Action ended 15:46:31: InstallFinalize. Return value 3.

[kaushiknsolanki]

Hi,

Are you installing on Virtual Server?

Regards,

Kaushik Solanki

[fredericvillemi]

It is a VMWare server yes, but we only have Virtual Servers for everything...

[kaushiknsolanki]

Okies.

How did you got the Hostname? Did you try with CMD->Hostname ?

Regards,

Kaushik Solanki

[fredericvillemi]

hmmm why the hostname ?

The Qlik Nprinting 17.3 never asks me anything about hostname

[kaushiknsolanki]

Hi,

You must have entered Admin User credential when it must have asked you for domain.

Did you use a local user or a domain user?

Regards,

Kaushik Solanki

[Anonymous]

Also what is the Windows operating system version of the VM ?

[fredericvillemi]

Windows 2008 SR2

[#9]

Are you logged in as the NPrinting service account? We had problems with upgrading from 17.2.1 -> 17.3.0 when we tried with other accounts. The upgrade worked with the NPrinting service account.

[fredericvillemi]

Yes I have tried both the nprinting windows account and another account. But with the support we have removed everything from previous versions so it's like a full installation, not an upgrade. Still doesn't work.