License support experience

[kswindlehurst]

We found room in our budget for Test server license this year.  Hooray!  But the license Qlik sent us is defective.  I identified the specific issue in the license over a week ago and we STILL don't have a corrected license.  Is this the speed Qlik Support normally moves at?  It's making me hot. 

[Peter_Cammaert]

Usually and through the correct channels, license information/corrections arrive within a couple of days (and not through Qlik Support but from the Sales/Finance Dept)

No experience with excessive delays, except for some more complex migrations that may take longer to get settled.

[Chip_Matejowsky · Accepted solution]

Hi Kevin,

If you haven't done so already, would suggest you reach out to your Qlik account manager. The AM is your quickest route to resolving licensing issues.

Best,

-Chip

[kswindlehurst]

Yeah we just did that. It's unfortunate that it took 5 business days for Support to agree it's a license issue and forward it to Orders, where, since there is no escalation channel with Support, it appears I went to the back of the line. 

Thanks,

Kevin

(Business day #8)

[kswindlehurst]

OK, the AM sent us the corrected license a day after we looped him in.  Just wish someone could have told us where to go on Day 1.