Trigger is not working in Nprinting 17

[narender123]

Hello All,

I have set job, task, trigger, user etc in Nprinting . After applying trigger , I am not getting an email.So how can I check whether a email is working or not

Can I run Nprinting job manually rather than trigger or send some test email ??.

Thanks,

Narender

[ogster1974]

Not that I can think of.

Is the log files giving you a different mesage now?

If not I think you need to raise a support ticket.

Regards

Andy

[narender123]

Same message in log file.

in below link. I found a bug in Nprinting 17. I have 17.0.2 version. I think i need to install Nprinting 16 version?

If yes then how I can download the Version 16 or nprinting 17.2 version?

How to send e-mail using NPrinting 17.1

[ogster1974]

I would recomend if you are going to perserve with 17.X that you upgrade to the latest version 17.3 the older version of 17 has alot of issues in it.

They made alot of bug and performance fixes in that release although far from perfect It allowed me to move on.

Regards

Andy

[narender123]

Thank you Andy.

So I have to contact with Qlikview partner for an upgrade or there is any public link to upgrade?

[ogster1974]

If you login to the support portal there is a downloads section where you can get the latest version and release notes to guide you through the process.

[narender123]

I tried to log in with the same credential of Qlikview community but my credentials are not working in Support portal . Should I have to create a new account in Support portal?

[ogster1974]

i think you do need to register them seperastely but they can be linked.

[narender123]

Hi Andy,

Qlikview support team suggested me to use 17.3.1 version of Nprinting.

So i am using the version 17.3.1 but still i am facing the same issue.I am not able to send email.

Please see my log files. !

[ogster1974]

It says in your scheduler log that your STMP configuration is null.

Qlik.NPrinting.Repo    17.3.1.0    Qlik.NPrinting.Repo.Service.ReportPublishingService    20170505T044454.906-06:00    ERROR    AGUATECA    Nprinting Task Identity    0    0    0    0    0    0    0    0    Unable to send e-mail for bucket a6c7cf2c-a9e6-4c06-b58d-768dfa2a78d4 because the smtp configuration is null

What do you currently have in your E-mail settings screen?

[narender123]

Hi Andy,

You are right. I didn't give email credential in email setup page in Nprinting.

Now I have provided the credential but still facing the same issue.

Nprinting Schedular Log -

Qlik.NPrinting.Repo

17.3.1.0

Qlik.NPrinting.Repo.Service.ReportPublishingService

20170508T000852.374-06:00

ERROR

AGUATECA

Nprinting Task Identity

0

0

0

0

0

0

0

0

Failed to send e-mail for bucket d7554c6e-19c5-4754-bbe3-2bcaa5390c14.

Failure sending mail.

↵↓=============↵↓      _printStack↵↓      Error↵↓      MoveNext↵↓      RunInternal↵↓      Run↵↓      Run↵↓      RunOrScheduleAction↵↓      FinishContinuations↵↓      Finish↵↓      TrySetException↵↓      TrySetException↵↓      HandleCompletion↵↓      OnSendCompleted↵↓      RunInternal↵↓      Run↵↓

Web Engine Log:

Qlik.NPrinting.WebEngine	17.3.1.0	Qlik.NPrinting.WebEngine.Engine	20170507T234458.838-06:00	INFO	AGUATECA		0	0	0	0	0	0	0	0	Engine server listening on http://localhost:4996/
Qlik.NPrinting.WebEngine	17.3.1.0	Qlik.NPrinting.WebEngine.Engine	20170507T234458.840-06:00	INFO	AGUATECA		0	0	0	0	0	0	0	0	The service is ready at localhost:4996
Qlik.NPrinting.WebEngine	17.3.1.0	Qlik.NPrinting.WebEngine.Engine	20170507T234827.240-06:00	ERROR	AGUATECA		0	0	0	0	0	0	0	0	proxy: 2017/05/07 23:48:27 server.go:2317: http: TLS handshake error from [::1]:49352: EOF
Qlik.NPrinting.WebEngine	17.3.1.0	Qlik.NPrinting.WebEngine.Engine	20170507T234832.887-06:00	ERROR	AGUATECA		0	0	0	0	0	0	0	0	proxy: 2017/05/07 23:48:32 server.go:2317: http: TLS handshake error from [::1]:49353: EOF

Please see the email setting in email setup page.

Thanks,