Skip to main content
Announcements
Have questions about Qlik Connect? Join us live on April 10th, at 11 AM ET: SIGN UP NOW
cancel
Showing results for 
Search instead for 
Did you mean: 
OmarBenSalem

Qlik Sense Desktop 3.2.4 authentication problem

Hi all ( mto‌)

I've just upgraded to the new Qlik Sense release 3.2.4 and am trying to connect in vain (I tried at least 15 times..)

Everytime, I have this message appearing :

Capture.PNG

And as you can see, I do have an internet connexion..

Any insights?

Thanks

7 Replies
OmarBenSalem
Author

Ps: I could authenticate in around the 20th time..

ishanbhatt
Creator II
Creator II

Facing the Same Problem.

ishanbhatt
Creator II
Creator II

Try to change the password and then again log in.

OmarBenSalem
Author

The password is not the problem; since I can't even get to the interface where I enter my password.

Michael_Tarallo
Employee
Employee

Let me see if our product's team is aware

Regards,
Mike Tarallo
Qlik
Michael_Tarallo
Employee
Employee

Hi Omar - I need more information - how are you attempting to authenticate? - Using a registered QlikID? Can you even get the login screen. Is that message displayed after or before you get to the login screen on Qlik Sense Desktop? Can you also translate the message for us?

vkr‌ - I am not sure who handled this area.  Vinay have you seen this?

Regards,
Mike Tarallo
Qlik
OmarBenSalem
Author

When I try to connect with my Qlik Account:

- I click on connect with Qlik Account and a message appears(after seconds) to tell me that the authentication has failed and that I have to assure I have an internet connexion (which I do have..)

- The message is thus desplayed before the login screen; once the first step was ok and I could see the login screen, I was able to connect with no problem

Capture.PNG