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During Testing various security rule and access modes I deleted a user before deactivating the license.
When I navigate over the the license information the user is displayed as 'deleted user' and the status is allocated.
Now I don't have any tokens due to which cannot access the apps
I am unable to deactivate the license....the button is grayed out.
Request to help to resolve the same.
As suggested I have upgraded to Qliksense SR4 version now available token count has increased but still the deleted user can bee seen and the Deallocate button is greyed out.
Please help if there's a way to deallocate the token for a deleted user.
recreate deleted user and dealocate license
or goto DB and delete record here
Hi Alexander,
I will try the option of recreating the User and deallocate but it would be helpful if you can provide the detailed step for deletion from DB
use pgadmin for connect to localhost:4432 and look on tables name starts as useraccesslicense*
I used this script
update public."Users" set "Deleted" = false where "ID" = 'user-id' using pgAdmin
And then restart the Qlik Sense Repository Service.
After that you can deallocate the token in the QMC
You can resolve your problem by using this script (on pgAdmin)
delete from public."LicenseUserAccessTypes"
where public."LicenseUserAccessTypes"."ID" = 'XXXXX'
'XXXXX' is the id of the deleted user.
Lotfi