Qlik Sense 3.1 SR4: start page stays blank

[Anonymous]

Good Morning,

Suddenly neither me nor my colleagues can use Qlik Sense, Desktop Version, 3.1 SR4. After starting the application it just stays blank forever (see attached picture).

We have tried starting from the task bar, from C:\Users\[username(WithNoSpaces)]\AppData\Programs\Qlik\Sense\QlikSense.exe, ending the processes and reopening, restarting the pc, trying to open the dev-hub from Chrome, Firefox, Edge and InternetExplorer... From both our corporative computers and those provided by our client. They all have installed the same version and until yesterday they all worked fine.

We cannot run as admin as we do not have such permits.

The following qliksense-related processes can be found in the task manager while this problem occurs:

C:\Users\lmartin-roldan\AppData\Local\Programs\Qlik\Sense\QlikSenseBrowser\QlikSenseBrowser.exe (as an App)

C:\Users\lmartin-roldan\AppData\Local\Programs\Qlik\Sense\Engine\Engine.exe

C:\Users\lmartin-roldan\AppData\Local\Programs\Qlik\Sense\QlikSense.exe

C:\Users\lmartin-roldan\AppData\Local\Programs\Qlik\Sense\PrintingService\Printing.exe

C:\Users\lmartin-roldan\AppData\Local\Programs\Qlik\Sense\QlikSenseBrowser\QlikSenseBrowser.exe (as a Background Process)

Does this have anything to do with a new release? We were prompted with an informative message about updating to a newer version for the last few days but we surely were not expecting this outcome from not installing it right away

Any help will be appreciated.

Thanks in advance

[Anonymous]

Apparently, Qlik Sense Desktop version not only does not receive any support but, whenever there's a new release, all previous releases stop working.

Please, someone confirm this, as it seems EXTREMELY weird to me.

[Ivan_Bozov · Accepted solution]

Hello! Sometimes a blank start screen or screen showing some error can be easily fixed by pressing F5. However, Qlik Sense versions prior 3.1.6 expire on 31.05.2017 so you will need to upgrade anyways.

[Anonymous]

Upgrading did the trick.

Thank you Ivan

[tajmohamed30]

if you still face blank in the application open it in browser with http://localhost:4848/hub/ while the blank application is on open

[Anonymous]

It is working fine snice the upgrading (which does not require admin rights, btw), both desktop and browser