Access Point No preview available

[shayraber]

hi all,

suddenly, a document in access point 'lost' its preview thumbnail...

no matter how do I set the 'Document Thumbnail' at the Settings->Document Properties->Opening properties (none, opening sheet or image). all options results the with the same...

please assist

[awhitfield]

Hi Shay,

please check out this link:

No Preview Available in Access Point

Best regards

Andy

[shayraber]

thanks Andrew,

i'll try Bill's advice as i didn't see any other solution to my issue.

i'm not saving the document in web mode. i've tried to change the settings to be with 'none' thumbnail, opening sheet thumbnail, etc. nothing helped. the icon at the access point remain the same ('No Preview Available') no matter what i've at the settings....

i'll try to reload before putting it on the server and then from the QMC but I don't think it will help as changing it to opening sheet (for example) didn't result as an icon with the opening sheet