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stvegerton
Creator III
Creator III

Qlik Sense mobile timeout experiences?

We're running v2.2.3 in a multi node environment. We keep getting ( "An error occurred" The app has been closed. To continue working, please reload the app ) message after a few minutes. Had anyone else experienced this?

Our timeouts are set to 30 min.

28 Replies
cortiz_intelleg
Partner - Contributor II
Partner - Contributor II

We found the problem, the WAF was configured by default, this made it cut off the communication.


Regards.

isorinrusu
Partner - Creator III
Partner - Creator III

Hi Christian, how can I deactivate the WAF?

cortiz_intelleg
Partner - Contributor II
Partner - Contributor II

I dont know, the WAF it was disable by the provider (Barracuda)

Not applicable

We found it was ultimately an Apple issue with the secure tunnel we use for our apps (Tunnel) and since switching providers the timeout is closer to 3 minutes.

Best,

Emma

stvegerton
Creator III
Creator III
Author

We found the issue last week. Netscaler had a hidden client timeout.

deepti_singh
Creator II
Creator II

Hi Steve,

Can you please close the thread if you are satisfied with any answer?

Thanks.

Deepti

stvegerton
Creator III
Creator III
Author

Close is not available and Delete does not work today.

deepti_singh
Creator II
Creator II

No problem. Please try to see if you can mark any answer as correct. If not then its alright for  now.

Thanks.
Deepti

bettinas
Contributor
Contributor

Since we are facing the same issue and have NetScaler as well: where is the "hidden client timeout" configured? This would really help us to know!