"Service user validation failed" when upgrading Sense 3.2

[NZFei]

Hi,

When I tried to upgrade Sense 3.2 server SR1 to SR4 (have tried to upgrade to SR2 and SR3 too and had the same error), I was having the following error. The installation cannot continue.

This is a test Sense server in my own virtue machine. I have upgraded it many times and never had this problem. I am very sure that the password is correct.

Can anyone help please?

Thanks

Fei

[dajjan81]

Strange, I was trying with my personal account which is also a local admin.

[stevedark]

I hit the "Service User Validation Failed" when installing with a client today.  Surprisingly, we needed to log in as the service account to do the install and then it went through fine.

The Qlik help mentions elevating your Service Account for the install (e.g. giving RDP rights) and then knocking it back down again afterwards.

I spotted this in September 2017 IR.  Hopefully this will be fixed in future versions.

Steve

[MariB]

This issue can be resolved by making sure the account is actually a Service Account.  Even Administrative accounts are NOT service accounts unless specified.

Depending on the Windows OS version you can do the following:

1. Open Administrative Tools (older versions, Control Panel, new versions, click on Start)

2. Select Local Security Policy, expand Local Policies, click on User Rights Assignment

3. Select Act as part of the operating system. If your user is already listed, skip to Step 5

4. Click on Add User or Group and add the desired user account.  Click on Check Names and make note of the entire name, example:  MYHOST\myservice

5. Return to the listing for User Rights Assignment and select Log on as a service, following the same directions as above

6. Close Administrative Tools and return to the Sense installation

6. Using the same exact name that appeared with Check Names, enter the service account name in the User dialog, with the correct password.

This should allow you to continue the installation.

[dajjan81]

Hi, tried your steps and added my account on point 4. My user was already listed on "Log on as a service".

The problem still remains..

David

[MariB]

David, I've learned that if you don't set ALL 3 states prior to entering the setup for Sense server, that it doesn't acknowledge them.  Are you able to try a fresh install to see if the problem goes away?