library not registered

[jagjivvt]

Hi,

when i open NPrinting i have this error message "Library not registered"

and will not allow me to go any further.

thanks

Vijay

[Lech_Miszkiewicz]

please provide more details regarding your environment:

• NPrinting version
• OS version,
• describe what do you actully open (NPrinting  17 Web console?, NPrinting 16 Server? Designer or What???)

You could have run some system upgrades and could remove some system variables - did you re-install your NPrinting software ?

[jagjivvt]

Hi,

I am using NPrinting version 16.3.0.0 designer and have reinstalled the software several times and still get the same issue. the OS is windows 7 Pro

thanks

Vijay         

[Lech_Miszkiewicz]

Hi Vijay,

are you able to log support case with Qlik?

They will probably require an update to NPrinting 16.7 and then will investigate your environment.

With version 16 i will not be able to help you much, as I stopped using it more than a year ago and i am not able to run any test.

regards

Lech

[jagjivvt]

Thanks, what will do is update the version to 16.7 and then if the problem is there will raise the issue with Qlik

thanks for your help.

[jagjivvt]

Hi Lech,

i have upgraded to 16.7 and still get the same issue "Library not registered"

Vijay

[Lech_Miszkiewicz]

Sorry to hear this... I have never came across this issue before. I think you need to log a Qlik support case..

regards

Lech

[jagjivvt]

Thanks for your help, i had to re-image the PC and that has resolved the issue.