Error message: "No available qlik sense engine was found"

[ramzi-manoubi]

Hi,

Qlik Sense server is installed on our customers server.

One user gets following message when trying to access the hub:

The message translates to:

     No available qlik sense engine was found.

     Refresh your browser or contact your system administrartor

This message is prompted before being able to log in.

I can't find relevant info on this error an have no idea how to fix this.

If I would ask for a TeamViewer sessions, which actions should I take?

Any info/help is greatly appreciated.

Best regards,

Ramzi

[shraddha_g]

did you check whether Qlik Engine service ans Qlik Service dispatcher are running properly?

[ramzi-manoubi]

They are running normal:

There are not yet many users at the moment, but only 1 is having this issue. We're still in the start phase.

[ramzi-manoubi]

Could this be related:

Task scheduler:

Script log:

	2017-11-20 09:16:57 0818 Load There was a problem fetching data from QRS via the REST connector. Reload terminated. QRS Row Counts:  qrs_user = 0 lines, qrs_app = 0 lines, qrs_appobject = 0 lines, qrs_task = 0 lines,
	2017-11-20 09:16:57	Error: Unexpected token: 'was', expected one of: 'RESIDENT', 'FROM', 'INLINE', 'AUTOGENERATE', 'WHERE', 'WHILE', 'GROUP', ...
	2017-11-20 09:16:57	Execution Failed
	2017-11-20 09:16:57	Execution finished.

[shraddha_g]

Have you assigned token to that user?

[ramzi-manoubi]

Yes, he has a token. The error message is prompted even before given the option to log in.

[YoussefBelloum]

Hi,

have you tried to restart all services ? restart the server ?

have you tried to connect HTTP and HTTPS ?

[simon_minifie]

Hi Ramzi,

Could you please post the proxy and engine logs.

Thanks,

Simon

[ramzi-manoubi]

HTTPS, as it's only one use who is having the problem, we didn't restart the services.

[ramzi-manoubi]

The project leader will contact the user first. Might be a connection problem. If that doesn't avail, I'll post the log files.