Error to install Qlik Sense

[Anonymous]

I get error when I try to install Qlik Sense?

I use Windows 7 64 bits.

Thanks.

[Olip]

Hello Enrique - Can you please specify which version of Qlik you are installing and what's the error message?

I am assuming you are using Qlik Sense.

Thanks,

Alip

[Anonymous]

Error: Cannot installed. View logs.

Qlik Sense Destkop in windows 8.1. I run as administrator.

Thx.

Log:

[2D38:2B4C][2018-01-17T12:02:42]i000: Starting execution of SenseDesktop

[2D38:2B4C][2018-01-17T12:02:42]i000: 337 In method: OnExecutePackageBegin ended.

[2D38:2B4C][2018-01-17T12:02:42]i301: Applying execute package: SenseDesktop, action: Install, path: C:\Users\eprados\AppData\Local\Package Cache\{07CBDB89-30DE-4B36-BB42-69937032904C}v11.24.1\SenseDesktop.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" QCOMPUTERNAME="" BURN="1" MODIFY="0" DESKTOPSHORTCUT="1" FAIL="" MSIINSTALLPERUSER="1" ALLUSERS="2" STORAGEPATH="C:\Users\eprados\Documents\\Qlik" INSTALLDIR="C:\Users\eprados\AppData\Local\\Programs\Qlik\Sense" CUSTOMPATH=""'

[2D38:2B4C][2018-01-17T12:02:53]i000: In Update Progress: 5

[2D38:2B4C][2018-01-17T12:02:54]i000: In Update Progress: 6

[2D38:2B4C][2018-01-17T12:02:55]i000: In Update Progress: 7

[2D38:2B4C][2018-01-17T12:02:55]i000: In Update Progress: 8

[2D38:2B4C][2018-01-17T12:02:56]i000: In Update Progress: 9

[2D38:2B4C][2018-01-17T12:02:57]i000: In Update Progress: 10

[2D38:2B4C][2018-01-17T12:02:58]i000: In Update Progress: 11

[2D38:2B4C][2018-01-17T12:02:59]i000: In Update Progress: 12

[2D38:2B4C][2018-01-17T12:02:59]i000: In Update Progress: 13

[2D38:2B4C][2018-01-17T12:03:00]i000: In Update Progress: 14

[2D38:2B4C][2018-01-17T12:03:01]i000: In Update Progress: 15

[2D38:2B4C][2018-01-17T12:03:02]i000: In Update Progress: 16

[2D38:2B4C][2018-01-17T12:03:03]i000: In Update Progress: 17

[2D38:2B4C][2018-01-17T12:03:04]i000: In Update Progress: 18

[2D38:2B4C][2018-01-17T12:03:04]i000: In Update Progress: 19

[2D38:2B4C][2018-01-17T12:03:05]i000: In Update Progress: 20

[2D38:2B4C][2018-01-17T12:03:06]i000: In Update Progress: 21

[2D38:2B4C][2018-01-17T12:03:07]i000: In Update Progress: 22

[2D38:2B4C][2018-01-17T12:03:08]i000: In Update Progress: 23

[2D38:2B4C][2018-01-17T12:03:09]i000: In Update Progress: 24

[2D38:2B4C][2018-01-17T12:03:10]i000: In Update Progress: 25

[2D38:2B4C][2018-01-17T12:03:11]i000: In Update Progress: 26

[2D38:2B4C][2018-01-17T12:03:23]i000: In Update Progress: 27

[2D38:2B4C][2018-01-17T12:03:33]i000: In Update Progress: 28

[2D38:2B4C][2018-01-17T12:03:45]i000: In Update Progress: 29

[2D38:2B4C][2018-01-17T12:03:58]i000: In Update Progress: 30

[2D38:2B4C][2018-01-17T12:04:09]i000: In Update Progress: 31

[2D38:2B4C][2018-01-17T12:04:31]i000: In Update Progress: 32

[2D38:2B4C][2018-01-17T12:11:19]i000: In Update Progress: 33

[2D38:2B4C][2018-01-17T12:16:26]e000: Error 0x80070643: Failed to install MSI package.

[2D38:2B4C][2018-01-17T12:16:26]e000: Error 0x80070643: Failed to configure per-user MSI package.

[2D38:2B4C][2018-01-17T12:16:26]i000: Detected failing msi: SenseDesktop

[2D38:2B4C][2018-01-17T12:16:26]i000: 599 In method: OnExecutePackageComplete ended.

[2D38:2B4C][2018-01-17T12:16:26]i319: Applied execute package: SenseDesktop, result: 0x80070643, restart: None

[2D38:2B4C][2018-01-17T12:16:26]e000: Error 0x80070643: Failed to execute MSI package.

[2D38:2B4C][2018-01-17T12:16:26]i000: 642 In method: OnExecutePackageBegin was started.

[2D38:2B4C][2018-01-17T12:16:26]i000: ProgressTypeInstallation

[2D38:2B4C][2018-01-17T12:16:26]i000: Starting rollback execution of SenseDesktop

[2D38:2B4C][2018-01-17T12:16:26]i000: 642 In method: OnExecutePackageBegin ended.

[2D38:2B4C][2018-01-17T12:16:26]i318: Skipped rollback of package: SenseDesktop, action: Uninstall, already: Absent

[2D38:2B4C][2018-01-17T12:16:26]i000: 643 In method: OnProgress ended.

[2D38:2B4C][2018-01-17T12:16:26]i319: Applied rollback package: SenseDesktop, result: 0x0, restart: None

[2D38:2B4C][2018-01-17T12:16:26]i329: Removed package dependency provider: {07CBDB89-30DE-4B36-BB42-69937032904C}, package: SenseDesktop

[2D38:2B4C][2018-01-17T12:16:26]i351: Removing cached package: SenseDesktop, from path: C:\Users\eprados\AppData\Local\Package Cache\{07CBDB89-30DE-4B36-BB42-69937032904C}v11.24.1\

[Ricardo_Gerhard]

Dear Enrique,

Take a look if the package used is correct with the operational system if you are using Qlikview.

Both products are compatible with Windows 7 (x64).

So, share the error message too.

[awhitfield]

So, what's the error? etc...

Andy

[awhitfield]

HI,

check that you have the required version of .Net Framework installed 4.5.2 OR higher

Best regards

Andy

[ivan_will]

This issue can be resolved by making sure the account is actually a Service Account.  Even Administrative accounts are NOT service accounts unless specified.

Depending on the Windows OS version you can do the following:

1. Open Administrative Tools (older versions, Control Panel, new versions, click on Start)

2. Select Local Security Policy, expand Local Policies, click on User Rights Assignment

3. Select Act as part of the operating system. If your user is already listed, skip to Step 5

4. Click on Add User or Group and add the desired user account.  Click on Check Names and make note of the entire name, example:  MYHOST\myservice

5. Return to the listing for User Rights Assignment and select Log on as a service, following the same directions as above

6. Close Administrative Tools and return to the Sense installation

6. Using the same exact name that appeared with Check Names, enter the service account name in the User dialog, with the correct password.

[ivan_will]

Second possible resolution might be: 

The issue with the installation may come from using the wrong computer/maschine name! 
Somehow it accepts the user and credentials but then fails, the easiest way is to use the exact name of machine name/user name taken from the properties of a file, security tab and then use the account full name from there.

Hope the above helps.
Stay safe