Lost Connection to Server. Reconnecting

[jagan]

Hi,

I am getting this message "Lost connection to server.  Reconnecting" when tried to view QVW file in browser. 

If anyone faces this issue earlier, please let me know the fix if it is fixed.

[buzzy996]

yes i saw this issue earlier,hopes the attached file with options helps.

[#3]

Today faced same issue, I restart all QV services, not help full.

Although strange, Restart of physical server helped me for now. Every thing working fine.

Not sure if this issue will repeat again.

[baldwin79]

Hi,

Is changing this config.xml apply for IIS server too? Or only for QV Web Server?

[Chip_Matejowsky]

What is the full QVS build version you are running, e.g. 11.20.12904, 12.10.20600 ?

[baldwin79]

‌it’s the latest version

[Anonymous]

sometimes it is the best solution... palliative!

[Chip_Matejowsky]

Ok, so if running 12.20 SR3 and IIS, you should make the below change in IIS manager

1. Open IIS manager on the web server
2. Highlight the Default Web Site (if not using Default Web Site, select the web site which was chosen during the QlikView Settings Service installation process)
3. Double-click Application Settings
4. Right-click in blank space and choose Add
5. In Name field, enter SocketTimeOutInSeconds, In Value field, enter desired value*, click OK

*a value of 600 will set the timeout value to 10 minutes

[baldwin79]

‌what about the congog.xml? If i set the IIS but didnt set the config.xml, its still default to 60 sec, will it still timeout at 60 s?

[Chip_Matejowsky]

In the latest versions, the setting to use is SocketTimeOutInSeconds, not QVSTimeout. So would suggest you try it out.

[baldwin79]

‌sorry the server version is 12.10.20600.0. So which settings to change? Tried the IIS sockettimeoutinseconds but still reconnect in 1min