IE Plugin CRASH with pure virtual function call

[#1]

Hi Guys,

I've got 2 customers stuck with an IE-Plugin C++ error:

R6025 - Pure virtual function call

This basically happens randomly while doing analysis with the IE Plugin, which crash Internet Explorer altogether. I suspect the IE client since this happens in 2 different applications, at 2 different sites.

The environment is WinXP, IE7, QVS9 SR2 7320.

Any one of you encountered the same issue? Any ideas.

Always appreciated guys, thanks in advance.

[#2]

Stefan,

We reported this issue to Support to but they told us that becuase we were running a customer patch they couldn't help us until we upgraded to the next service release. They did ask if we could reproduce it the regular SR2 but we didn't have a way to test that out.

Was there something else i should have done? Is this something that would be fixed in SR3?

Any information you could provide me would be wonderful.

Thanks,

Lisa

[StefanBackstrand]

Customer patches don't go through the same tests as Service Releases, and therefore are not supported on the same level. So that is probably the answer, yes.

As I said before; this is not a specific error, and I don't know the details in the fix of the last one, but if you can reproduce an error it should be reported. If they match other reported issues they will be consolidated at support level.

But basically, and error like this can happen in the Qlikview IE Plug-in (OCX) and will most probably crash Internet Explorer. Steps to reproduce are important, if they can be recorded.

[#4]

Hello

We have the same problem, but we are working with V9 R4, the same version on server and plug-in.... this error appears when the user select with double-click some record in a pivot table. The pivot table has some columns with semaphores and is possible to do a fast-change to a sumarized table.

My customer can replicate the error each time, when they repeat this steps.

Then the bug is still present on R4.... do you have some news from technical support about this error??

Regards and thanks a lot!

[StefanBackstrand]

Gabriela, I would recommend you to contact support at support@qlik.com (or via any channel that suits you) to open a new case on this, since this is probably not we can find a workaround for. It might be data dependant, but if you want the sam structure as you have now, we probably need to troubleshoot and debug the issue at support level.

[IAMDV]

Hi All,

I understand this is old thread. However, I had same issue today and I have resolved by reinstalling the IE Plugin from other browser (Chrome). And then IE started to work like a charm.

Thanks to everyone for sharing the information.

Cheers - DV