Re: Can't access Access Point - Qlik Community

retrocolor · ‎2012-04-21

Hello,

I have a server with 5 user CALs and I am trying to use the Active Directory users to set them (64 bit Server v11 IR). Although I assign them trough the management console they can not access the Access Point. When I use a local computer user everything is fine but domain users cannot authenticate successfully.

What could be my problem. Where I could be wrong? Can anybody help me?

Thank you in advance!

Radi

kaushiknsolanki · ‎2012-04-21

Hi Dimitrova,

Make sure users are typing user name in DOMAIN\USERNAME format in Access Point.

Regards,

Kaushik Solanki

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Bill_Britt · ‎2012-04-21

What error do they receive? Do they get a login box

Bill - Principal Technical Support Engineer at Qlik
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retrocolor · ‎2012-04-23

Hi,

I tried using DOMAIN\USERNAME or just the NAME but the users can't authenticate successfully. They get a windows login box and it seems as they enter wrong cridentials. They don't get an error.

Radi

Bill_Britt · ‎2012-04-23

I would contact support. It is hard to tell what the issue is without seeing how everything is setup.

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.

martinpohl · ‎2012-06-13

is the firewall on the server running?

disable them

Regards