Scheduled Reloads - Reload Engine reports "Failed to Contact Service"

[#1]

Hi,

I've got an issue with Qlikview server's automatic document reloads. I can't seem to get them to run.

Couple key points:

• I've got the system setup to reload every 6 hours.
• I've confirmed that the services are running, and are running under a user account which is both a system Administrator and Qlikview Administrator.
• There are no errors when manually reloading.
• I am seeing the error in Qlikview Enterprise Management Console > Status > Services. Reload engine is marked with a red X, status Disconnected, Message is "Failed to contact service."

Any help you guys could provide is most appreciated.

Cheers,

Ben

[#2]

Bump.

Anyone have any advice on this one?

[michael123]

Are you sure your license has been properly applied? Also, sometimes when installing, depending on OS, you need to reboot server for services and roles to work.

/Michael

[#4]

Thanks Michael,

I'll give it a go.

Cheers,

Ben

[gainkarthi]

Ben,

Whether it was working fine after the reboot ?. Error message is disappeared now ?

Regards,

Karthi

[#6]

Hi,

Not working after the reboot, have started a support ticket and am working through with Qlikview.

Will update this post when the problem is resolved.