Issues with installation of QlikView v11 sr1

[denwo2010]

Hi,

We have an issue with the upgrade we did from version 9 to version 11.

Most of the users are being prompted with the "attached" screen when they access “Access Point” prompting them to add their Network Id and Password.

Once they enter this information, they then see the documents they have access to.

Some users though do not see the “Sign In” screen and just go straight into “Access Point” so it is a bit strange why this would be?

Any ideas why this would be happening and anything that I need to check on server?

Thanks

[denwo2010]

Thanks Rob I will do that, I don't think the user has local Admin on their machine so I will need to get this added and then do this and I will see if that makes a difference.

[denwo2010]

Hi Rob,

I thought I would try this on my computer first, so I went to:

Toos > Internet Options > Advanced > Reset

I ticked  the "Delete personal settings" and then clicked on "Reset"

I went into Access Point and I did not get prompted so I opened the relevant QlikVIew Document and again did not get prompted so I saved this page as a favourite.

I closed the browser went to my favourites and clicked on the QlikVIew Document, now I am getting prompted for a Login and password?

I typed in my details and  it then opens the document, if I open another Internet Exporer and then open QlikVIew Document from favourites it does not ask me for
a Login and Password but if I close all the Internet browsers down and then open a new Internet Explorer and open the favourite QlikView Document it will again ask me for a Login and password?

Any ideas why this would be?

Thanks

[rwunderlich]

What happens when you go back to Access Point? Do you get prompted on the Access Point page? Or when opening a doc from AP?

-Rob

[mellerbeck · Accepted solution]

This has happened with Qlikview 11, another thing I have seen is that if you wait on the Portal page too long it will ask you for your creds again. If you refresh the page it will do the pass through credentials, and you can get into qlikviews again. They are supposed to have fixed this time out value with SR2... one way I've found around it is in how you create the shortcut to the document

http://yourserver/QvPlugin/opendoc.htm?document=folder/qlikview.qvw

Try a shortcut like this (of course fill in your values) and see if it handles passing your creds correctly    

[denwo2010]

Hi Both yes I have upgraded the server so that it is now on SR2 which seems to have fixed the problem, this was a bug in SR1 after looking at the release notes for SR2 - ID 47002