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Custom users are not getting authenticated but they are getting in using SSO. Please help us on logging method for custom users through accesspoint login page (Either through index.htm or login.htm).
Hi,
First, set all logs in the QMC to the highest level, to gather the most information possible. Places to check within the QMC:
This may use a lot of disk space, so test it in a very controlled environment. Make sure the users are allowed to log in according to the CUSTOM Directory and that the Directory Service Connectors are set up accordingly.
Hope that helps.
Miguel