Directory Service Connector is offline

[pauljohansson]

Hi,

Im performing a simply distribution and reduce of a report to the Qlikview Server.

However, i keep getting:

"...QDSMain.Exceptions.DscOffLineException: Directory Service Connector is offline..."

The Directory Service Connector IS running. I have tried to change the timeout under:

System - Directory Service Connectors - Active directory

Without any results. Anyone have any idea how I should continue to troubleshoot this error?

Thanks in advance,

br

Paul

[kaushiknsolanki]

Hi,

     Make sure that the QDS service is running.

     You can check this from

     Start -> Control Panel -> Administrative Tools ->Services

     Look for QlikVIew Directory Service.

Regards,

Kaushik Solanki

[pauljohansson]

Hi Kaushik,

Yes, the service is running (as described in the question)

br

Paul

[danielrozental]

Did you check the DSC logs for any errors?

[pauljohansson]

Hi Daniel,

To minimize the error sources i have changed the task to only include a distribution (no reduce or anything else). I still get the same error though - DSC is offline. But its not.

The DSC log say:

(2013-02-27 12:37:20) Information: Starting task 'Distribute of AirlineOperations.qvw'. Id:cecae890-7ea5-47e0-9ec6-775e5c9c2e6b. Triggered by 'ManualStartTrigger'. Id:00000001-0002-0003-0405-0607080a0b0c

(2013-02-27 12:37:20) Information: Entering Task Execution.

(2013-02-27 12:37:20) Information: ClusterID=1

(2013-02-27 12:37:20) Information: QDSID=09b61983-69fa-7279-0a46-45a69ff9a6e8

(2013-02-27 12:37:20) Information: TaskID=cecae890-7ea5-47e0-9ec6-775e5c9c2e6b

(2013-02-27 12:37:20) Information: MaxRunTime=1.00:00:00

(2013-02-27 12:37:20) Information: MachineName=SS0215

(2013-02-27 12:37:20) Information: Max attempts:1

(2013-02-27 12:37:20) Information: Current Attempt=0

(2013-02-27 12:37:20) Information: Task Dependencies are OK

(2013-02-27 12:37:20) Information: Start document distribution.

(2013-02-27 12:37:20) Information: Opening source document

(2013-02-27 12:37:20) Information: Opening document: "AirlineOperations.qvw"

(2013-02-27 12:37:20) Information: Allocating new QlikView Engine. Current usagecount=1 of 4

(2013-02-27 12:37:20) Information: Max retries:5

(2013-02-27 12:37:20) Information: Attempt:01

(2013-02-27 12:37:22) Information: Allocated QlikView Engine successfully. Current usagecount=1 of 4, Ticket=36

(2013-02-27 12:37:22) Information: Loading document "C:\ProgramData\QlikTech\SourceDocuments\AirlineOperations.qvw" (53.08 Mb)

(2013-02-27 12:37:23) Information: Loading. LoadTime=00:00:01.0140065

(2013-02-27 12:37:24) Information: Physical FileSize=53.08 Mb. Memory Allocation Delta for this file=115.70 Mb. Available Physical Memory Before Open=1457.32 Mb. Available Physical Memory After Open=1342.18 Mb. Total Physical Memory=55285.80 Mb.

(2013-02-27 12:37:24) Information: Attempted to load the document with data.

(2013-02-27 12:37:24) Information: The document was loaded successfully.

(2013-02-27 12:37:25) Information: Reduce skipped, nothing is selected.

(2013-02-27 12:37:25) Information: Document was opened successfully

(2013-02-27 12:37:25) Information: Determined 1 static recipients spread over 1 Distribution Resources.

(2013-02-27 12:37:25) Information: Deleting temporary files.

(2013-02-27 12:37:25) Information: Closing the document.

(2013-02-27 12:37:26) Information: Closed the QlikView Engine successfully. ProcessID=3900

(2013-02-27 12:37:26) Information: Document distribution done.

(2013-02-27 12:37:26) Error: The task "Distribute of AirlineOperations.qvw" failed. Exception:

(2013-02-27 12:37:26) Error: QDSMain.Exceptions.DistributionFailedException: Distribute failed with errors to follow. ---> QDSMain.Exceptions.DscOffLineException: Directory Service Connector is offline.

(2013-02-27 12:37:26) Error: at QDSMain.DistributeTask.DistributionExecution(String fileName, Document qvbDocument, DistributionRequest distributionRequest, TaskResult taskResult, String repeatVariableName, String currentRepeatVariableValue)

(2013-02-27 12:37:26) Error: at QDSMain.DistributeTask.Distribution(String fileName, DistributionRequest distributionRequest, TaskResult taskResult, String repeatVariableName, String currentRepeatVariableValue)

(2013-02-27 12:37:26) Error: at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult)

(2013-02-27 12:37:26) Error: --- End of inner exception stack trace ---

(2013-02-27 12:37:26) Error: at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult)

(2013-02-27 12:37:26) Error: at QDSMain.Task.AbstractTask.TaskExecution(ILogBucket logBucket, TaskResult taskResult)

(2013-02-27 12:37:26) Information: Task Execute Duration=00:00:06.0674972

(2013-02-27 12:37:26) Information: TaskResult.status=Finished

(2013-02-27 12:37:26) Information: Notifying all triggers of new state:FinishedWithErrors

(2013-02-27 12:37:26) Information: Notifying all triggers of new state:FinishedWithErrors - completed

[Bill_Britt]

What does the DSC log show for this time period?

Bill

[pauljohansson]

Hi Bill,

I thought it was the DSC log i checked before, but now i realize there another DSC specific log.

It tells me that the the server is not operational. Considering that the service is up and running this might be a bit confusing. However, i now realize that the setup of the DSC is not correct even though the service is running OK.

Do you know where i can find info about how to setup the DSC?

The DSC log:

....

2/27/2013 14:57:48.1346743 Warning (GenericLDAP.GenericLDAPProvider+CachedDirectoryEntryHolder) Fetching directoryentry LDAP://localhost failed: The server is not operational.

2/27/2013 14:57:48.1346743 Error (DSC.DirectoryFramework) setup path not successful for user '' at 'LDAP://localhost': System.Exception: Setting up connection failed; The server is not operational.

   at GenericLDAP.GenericLDAPProvider.CachedDirectoryEntryHolder.get_Entry()
   at GenericLDAP.GenericLDAPProvider.SetupPath(String _path, String _username, String _password)
   at DSC.DirectoryFramework.SetupResource(Guid id, String type, String path, String username, String password, IDictionary`2 newSettings)
2/27/2013 14:57:48.1346743 Warning (DSC.DirectoryFramework) Setting up ldapDSP 'LDAP://localhost' wasn't successful: Setting up connection failed; The server is not operational.

br

Paul

[Bill_Britt]

It appears that it is trying to look at the local machine for the user. How many connectors do you have setup?

Bill

[pauljohansson]

Hi Bill,

Only one.

Do you where to find some more extensive information about the setup of the Directory Service Connector?

Thanks in advance,

/Paul

[pauljohansson]

Hi Bill,

I have now managed to distribute (and reduce) my report. However, i dont fully understand the underlying problem.

This is what I have done:

I have changed the Directory Service Connect(DSC) service to run under a different account.

The other QlikView services are still running under a account created on the machine itself(that is, a "QVAdmin" user that does not reside in the AD). However, if i change the DSC service to run under my personal account, the task to distribute and reduce for specific AD-accounts works.

Do you have any idea why a locally created user account(with Administrator priviliages) cant be used for the DSC service?

Thanks in advance,

/Paul