Command Center disconnected

[peter_turner]

Hello everyone!

Has anyone had trouble with the V9 command center service?
My fresh install reports the command center service as disconnected.

Accesspoint loads but says 'No Server' and at the top of the page 0 of 1 QVs running, together with my pc and login name as normal.

Background:
New vista Business SP1
New fresh QV9 + Server install
All services report started, running under the admin account
Developer and Server are licensed
Admin user is in the 'QlikView Administrator' Group
I can load the accesspoint, management and enterprise console web pages.
Has IIS installed.

The following services are all using the admin login for this laptop:
QlikView Directory Service Connector
QlikView Distrubution Service
QlikView Management service
QlikView Publisher Command Center Service
QlikView Server
QlikView WebServer


I think the accesspoint error saying 'No Server' must be related to the command center service being disconnected.
Has anyone else had anything similar to this?

[#2]

Karol, Many thanks!

We had the same exact issue when upgrading from 8.5 SR5 to 9.0 SR3. This approach (uninstall -> delete folders -> reinstall) fixed the problem perfectly.

Cheers,

Martin

Followup: I suspect the (upgrading 8.5 to 9.0 and receiving "Failed to communicate with the command center") issue might be with the file C:\Program Files\QlikView Server\QvsComRemote.dll being left behind after an uninstall of 8.5 SRx. The new install of 9.0 SR3 or SR4 doesn't seem to overwrite this file. When the services start up they end up using the incorrect (old) dll and hence the communication failures. I haven't had a chance to absolutely prove this on a test system yet though.

[bradshields]

A couple of comments re these steps.

Make sure you turn the qlikview services off first

Take note of the account that the services are running under. This account should have rights to make things happen on the server like read and write etc.

Make sure you don't have any apps under the folder listed at step 2. Copy them before deleting.

The folder location changes under windows server 8 and win 7 to be ProgramData note this is a hidden directory by default

If you do delete the registry and folders you will lose you licence info and tasks etc. So take note of these so you can re-enter them.

I would suggest just deleting the folders and not deleting registry keys as a first try. Then if that fails do the whole process over again and delete registry keys too.

[#4]

I have completed the following steps but the DS and DSC and still disconnected on my fresh install (no upgrade required)

1. Stopped QV services

2. Deleted C:\programdata\QlikTech

3. Removed registry keys

4. Uninstalled Qlikview - ran installation package, selected remove

5. Restarted Server

6. Installed server

7. Licensed server

No luck. same problem in the associated thread here: http://community.qlik.com/forums/t/33659.aspx

L:ast 5 lines of Log file in DSC states:

7/09/2010 17:25:09.7343750 Information Starting webservice at port 4730
7/09/2010 17:25:10.2656250 Information Initializing done
7/09/2010 17:25:10.4843750 Information Initializing system webserver
7/09/2010 17:25:10.5000000 Information Webserver security set to: Ntlm
7/09/2010 17:25:10.5000000 Information Authorization groupname: QlikView Administrators

Last 5 lines of log file for DS states:

7/09/2010 17:26:43.7333750 Information The QlikView Engine Version check was performed successfully. Filename=, Version=9.00.7502.8
7/09/2010 17:26:43.7333750 Information QVBInfo=StartTime=7/09/2010 5:26:41 PM, Path=, QVBVersion=9.00.7502.8, FileVersion=, FileDescription=, LegalCopyright=, Language=,
7/09/2010 17:26:43.7333750 Information WorkOrder info: Applied=1/01/0001 12:00:00 AM, Result=None, CheckSum=, Filename=C:\ProgramData\QlikTech\Publisher\Qlikview Distribution Service\1\Workorder.xml
7/09/2010 17:26:43.8271250 Information The following file system plug-ins has been loaded: QlikTech.DMS, NTFS (Windows NT Filesystem), NTFS (Windows NT FileSystem on remote machines)
7/09/2010 17:26:43.8271250 Information Qlikview Distribution Service v9.0.7502 is up and running (XSID=7a8f1cde-b44e-501d-b7d9-ffa1bdf7515a, ClusterID=1, Home=C:\ProgramData\QlikTech\Publisher\Qlikview Distribution Service, RunLevel=Standard)

[bradshields]

Hey Matt,

How are you doing? Try looking at this thread and see if it helps. Oh and make sure the user is in the administrators group

please read through the postings and follow the instructions on the MS support page as copied below. Please reply back through support and let me know how it went.

http://community.qlik.com/forums/t/30914.aspx

Rebuild the list of available counters

Membership in the local Administrators group is required to complete this procedure.

To rebuild the list of counters in the registry:

1. Click Start, expand All Programs, and expand Accessories.
2. Right-click Command Prompt, and then click Run as administrator.
3. At the command prompt, type lodctr /r, and then press ENTER.

Cheers Brad