Some users using the web interface can't scroll, select and export to excel

[#1]

Hi,

I have some of the users that login through the access portal but can't scroll tables or export to excel.

I am getting crazy here.

Any idea ?

Thanks

[swuehl]

You can allow export to excel to certain users only in QMC. So please check the setting (under User documents, AFAIR).

Not sure about the scrolling.

[#3]

Thanks swuehl.

I guess I am doing something terribly wrong.

Looking at Documents->server->Availability --> evrything is checked (see below).

And actually when I am login-in with the same user into a different computer, it is working for me.

[swuehl]

Which client are you using? If you are using IE plugin, have you double checked that all users / computers have the latest /same version installed?

[#5]

Thanks Swuehl.

Actually most of my users are using Chrome and Firefox.

It is SO strange.

I actually tried now Internet Explorer (on windows 8 so its the latest) and it WORKS !

But still on Chrome and Firefox it is not !!!

[simon_minifie]

Hi there,

I have a client with the same issue.

Did you get to the bottom of it?

Thanks,

Simon

[#7]

Not really.....

What I did find is that they had to go and use Internet Explorer and not Chrome.....

[#8]

Hi,

I'm getting the same issues. Did anything get resolved other than getting them to use IE?

Thanks,

Adam

[sasikanth]

HI

Please check once in your document properties

weather you are allowing Export or not

settings-->Document Properties-->security-->check Allow Export option

Try once

[#10]

Hi,

The Allow Export option is ticked anyway. But I don't think the issue is a document setting as tables work fine when opened through my browser.

Thanks,

Adam