Solved: Re: Cannot start QlikView Distribution Service - Qlik Community

Report Inappropriate Content · ‎2013-09-05

Dear experts,

While configuring to auto-reload qvw document , the message "ReloadEngine@qlikview is down" showed on management console.

Trying to start the unstarted QlikView Distribution Service of windows and failed , the message in the event log showed as followed:

Is there any resolution known? Thanks in advance.

- System

- Provider

[ Name] QlikView Distribution Service v11.20.11616

- EventID 0

[ Qualifiers] 0

Level 4

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2013-09-06T02:51:33.000000000Z

EventRecordID 24531

Channel Application

Computer Qlikview.*****.com

Security

- EventData

Initializing QlikView Distribution Service... Please wait..

- EventData

Initializing Runtime environment. Currently Logged On User=domain\ric*****lee

- EventData

Failed to create QlikView Engine.. Exception=System.Runtime.InteropServices.COMException (0x80080005): Retrieving the COM class factory for component with CLSID {BE1F19B5-415E-11D1-934D-0040333C91CC} failed due to the following error: 80080005 Server execution failed (Exception from HRESULT: 0x80080005 (CO_E_SERVER_EXEC_FAILURE)). at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandleInternal& ctor, Boolean& bNeedSecurityCheck) at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache) at System.RuntimeType.CreateInstanceDefaultCtor(Boolean publicOnly, Boolean skipVisibilityChecks, Boolean skipCheckThis, Boolean fillCache) at System.Activator.CreateInstance(Type type, Boolean nonPublic) at QVBWrapper.Document.CreateQVBProcess(ILogBucket logBucket, Boolean createEmptyDoc)

- EventData

Startup failure. Read the log file and/or event log for determinating the cause of this problem. Note! The service must have sufficient permissions in Publisher Application Data Folder: "C:\ProgramData\QlikTech\DistributionService". Exception=System.Exception: Could not start: CouldNotStartQVB at QDSMain.MainClass.Run()

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\CLSID\{BE1F19B5-415E-11D1-934D-0040333C91CC}]

@="QlikViewBatch 7.0 Application"

[HKEY_CLASSES_ROOT\CLSID\{BE1F19B5-415E-11D1-934D-0040333C91CC}\LocalServer32]

@="C:\\Program Files\\QlikView\\Distribution Service\\qvb.exe"

"LocalServer32"=hex(7):43,00,5d,00,5f,00,6a,00,36,00,46,00,34,00,6b,00,63,00,\

38,00,56,00,6d,00,38,00,3f,00,55,00,33,00,75,00,30,00,51,00,39,00,44,00,69,\

00,73,00,74,00,72,00,69,00,62,00,75,00,74,00,69,00,6f,00,6e,00,53,00,65,00,\

72,00,76,00,69,00,63,00,65,00,3e,00,5e,00,4f,00,42,00,6c,00,2a,00,35,00,28,\

00,6b,00,34,00,39,00,27,00,6d,00,2a,00,43,00,6f,00,68,00,46,00,61,00,62,00,\

2d,00,00,00,00,00

[HKEY_CLASSES_ROOT\CLSID\{BE1F19B5-415E-11D1-934D-0040333C91CC}\ProgID]

@="QlikTech.QlikViewBatch.7"

[HKEY_CLASSES_ROOT\CLSID\{BE1F19B5-415E-11D1-934D-0040333C91CC}\VersionIndependentProgID]

@="QlikTech.QlikViewBatch"

Report Inappropriate Content · ‎2013-12-16

Hi ,

Sorry for update late. I didn't find the root cause but found I was installed a beta release. While upgrade/re-install to a stable release, the problem had gone.

Thanks for all your replies.

with regards,

Richard

View solution in original post

rwunderlich · ‎2013-09-05

Is the account running the Distribution Service a member of the local Administrators group?

Take a look at the log in C:\ProgramData\QlikTech\DistributionService\1\Log\Root*

-Rob

Report Inappropriate Content · ‎2013-09-06

Hi Rob,

Thanks for reply.

Have checked the account (which is a domain user account) to start the service is one of local admin group. I tried restart with local administrator but failed.

the log in "C:\ProgramData\QlikTech\DistributionService\1\Log\Root" has checked and seemed no obvious root cause.

Information Initializing QlikView Distribution Service... Please wait..

Information Initializing Runtime environment. Currently Logged On User=domain\ri*****ee

Information Check and initialize environment has begun

Information Echoing system information: QVDistributionService, Version=11.20.11616.0, Culture=neutral, PublicKeyToken=null

Information EntryAssembly=QVDistributionService, Version=11.20.11616.0, Culture=neutral, PublicKeyToken=null

Information CommandLineArgs=

Information WindowsIdentity=domain\ri*****ee

Information IsJITTrackingEnabled=True

9Information Environment=64 bit

Information Available Memory=3130.14 Mb. Total Memory=4095.55 Mb. Available Pagefile=6900.26 Mb. Total PageFile=8189.30 Mb.

Information Product Information=Product name: QlikView Distribution Service x64, Client Build Number: 11.20.11616.0, Target Platform: x64,

Information Current Process Information=User Domain Name: RGP, User Name: ri*******ee, Start Directory: C:\Program Files\QlikView\Distribution Service, File Name: QVDistributionService.exe, Process ID: 4052, Base Priority: 8, Processor Affinity: 1, Privileged Processor Time: 00:00:00.0468003, Input Language: US (en-US), Working Set: 27729920, Minimum Working Set: 204800, Maximum Working Set: 1413120,

9Information Machine Information=Computer Name: QLIKVIEW, Operating System Version: Win32_OperatingSystem=@ X64 (Microsoft Windows NT 6.1.7601 Service Pack 1), .NET Version: 4.0.30319.1008, MDAC Version: 6.1.7601.17514, Monitors: 1, Physical Memory: 4095Mb, Available Memory: 3128Mb,

Information CPU Information=CPU 0: Intel(R) Xeon(R) CPU           X5570 @ 2.93GHz,

Information Logical Drives Information=Drives: A:\ C:\ D:\ ,

Information Network Information=Connected: True, Host Name: Qlikview, IP Address 1: fe80::70ad:****:7eb3%11, IP Address 2: fd07:****:2010:70ad:6ed1:6a34:7eb3, IP Address 3: 192.168.50.158,

Information File Information=PIX.dll: Date=11/5/2012 5:32:46 PM, Version=11.20.11616.0, PublisherSDK.dll: Date=11/5/2012 5:32:48 PM, Version=11.20.11616.0, QDSMain.dll: Date=11/5/2012 5:32:58 PM, Version=11.20.11616.0, QlikView.dll: Date=11/5/2012 5:31:54 PM, Version=11.20.11616.0, qvb.exe: Date=11/5/2012 7:38:24 PM, Version=11, 20, 11616, 0, QVBWrapper.dll: Date=11/5/2012 5:32:52 PM, Version=11.20.11616.0, qvconnect32.exe: Date=11/5/2012 7:38:26 PM, Version=11, 20, 11616, 0, qvconnect64.exe: Date=11/5/2012 7:38:28 PM, Version=11, 20, 11616, 0, QVDistributionService.exe: Date=11/5/2012 7:38:28 PM, Version=11.20.11616.0, QVDistributionService.exe.config: Date=11/5/2012 4:46:46 PM, Version=, SNMP.dll: Date=11/5/2012 5:32:56 PM, Version=11.20.11616.0, SolutionGlobal.dll: Date=11/5/2012 5:32:46 PM, Version=11.20.11616.0, Wrappers.dll: Date=11/5/2012 5:32:56 PM, Version=11.20.11616.0,

Information Initializing SessionList

Information Initializing DSCHelper

Information Initializing MailItemTrackerListHandler

Information Initializing DSC OnlineCheckerSharedThread

Information Setting RunLevel to Full

9Information Max Simultaneous QlikView Engines set to: 2

Information Max Simultaneous Reader QlikView Engines set to: 20

Information Max retries:5

Information Attempt:01

Information DSC Service is online.

Information The following DSC plugins has been loaded: Active Directory (ad), Custom Directory (custom), Configurable ODBC (odbc), Configurable LDAP (ldap), Local Directory (local), Windows NT (nt)

Error Failed to create QlikView Engine.. Exception=System.Runtime.InteropServices.COMException (0x80080005): Retrieving the COM class factory for component with CLSID {BE1F19B5-415E-11D1-934D-0040333C91CC} failed due to the following error: 80080005 Server execution failed (Exception from HRESULT: 0x80080005 (CO_E_SERVER_EXEC_FAILURE)).

   at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandleInternal& ctor, Boolean& bNeedSecurityCheck)

   at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache)

   at System.RuntimeType.CreateInstanceDefaultCtor(Boolean publicOnly, Boolean skipVisibilityChecks, Boolean skipCheckThis, Boolean fillCache)

   at System.Activator.CreateInstance(Type type, Boolean nonPublic)

   at QVBWrapper.Document.CreateQVBProcess(ILogBucket logBucket, Boolean createEmptyDoc)

Information Failed to create QlikView Engine - Cleanup and retry (3 second pause before trying again)

Information Attempt:11

Error Failed to create QlikView Engine.. Exception=System.Runtime.InteropServices.COMException (0x80080005): Retrieving the COM class factory for component with CLSID {BE1F19B5-415E-11D1-934D-0040333C91CC} failed due to the following error: 80080005 Server execution failed (Exception from HRESULT: 0x80080005 (CO_E_SERVER_EXEC_FAILURE)).

   at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandleInternal& ctor, Boolean& bNeedSecurityCheck)

   at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache)

   at System.RuntimeType.CreateInstanceDefaultCtor(Boolean publicOnly, Boolean skipVisibilityChecks, Boolean skipCheckThis, Boolean fillCache)

   at System.Activator.CreateInstance(Type type, Boolean nonPublic)

   at QVBWrapper.Document.CreateQVBProcess(ILogBucket logBucket, Boolean createEmptyDoc)

regards,

Richard

rwunderlich · ‎2013-09-06

It looks like the Desktop Heap problem, but that doesn't sound right because it appears you are trying to start only one engine. Do you have other services like SQL Server running on this box or is it QV only?

You may want to try the registry change to increase the desktop heap. It's documented in the Server Ref Guide on page 112.

-Rob

Report Inappropriate Content · ‎2013-09-06

Hi Richard,

Try to reset the password of account running the Distribution service.I have faced the similar problem earlier and when I reset the password and started the service,It is working fine.Hope it may work in your case also

Regards

Murali Krishna

gainkarthi · ‎2013-09-06

Have you changed the configuration of the QDS in recent days?

Report Inappropriate Content · ‎2013-09-06

Hi Rob,

Thanks for indicating the reference document. It's helpful.

I don't have QlikView Publisher installed an it it possible causing the "QlikView Distribution Service" cannot start?

QlikView Desktop didn't install on this server. And I didn't install SQL server on the QlikView server , but install oracle Client thru microsoft odbc.

Richard

Report Inappropriate Content · ‎2013-09-06

Hi Karthikeyan,

I couldn't be sure the service ever work correctly, until recently trying the auto-reload function.

the configuration of serice is not change recenlty.

Richard

rwunderlich · ‎2013-09-06

The Desktop Heap note applies whether you have Publisher or not. The same Distribution Service is used whether you have Publisher or not. You might want to take this one to QT Support.

-Rob

Emmanuelle__Bustos · ‎2013-10-29

I had this problem many times and if the QVS is in a domain, try to create a new mortal domain user (non-domain administrator and no ones uses it for anything) and set in the administrators group of your server then assign it to the start services of Qlikview.