Moderator approves posts

[#1]

Now, this is really stupid.

I know its due to the fact that there has been a lot of spam post with commercials and football games.

But lets face a fact:

When a dicussion is being posted:

Like this post:

http://community.qlik.com/message/395759?et=watches.email.thread#395759

I go to the post, see that nobody has answered the questions - I post my solution because i wanna help the guy.

Waiting

Waiting

Waiting

Waiting

APPROVED - Along with 20 other posts with the correct answer, meaning that i get spammed 20 times in my mailbox + there is 20 correct answers because nobody has seen that other has posted the correct answer.

Hope there will be a fix to this:

Btw. sorry if this is the wrong place to post this, but its really annoying!!

Thats all.

[marcus_malinow]

I kind of agree, however the spam has been getting a bit out of hand lately.

I'd suggest that an individuals' posts should be moderated until they have reached a certain level of activity, at which point they should be able to post without moderation.

[Miguel_Angel_Baeyens]

Hi Thomas,

First, this is the right place to discuss about these kind of things.

Second: I totally agree that is annoying but, believe me, it's also annoying for those of us moderating contents. We are working from both the platform side and the user experience side on this and how to make you know (real users) that, in case we have to go to full moderation as we are now, posts are being posted although not visible at the moment.

Thanks for sharing and for caring.

Kind regards.

Miguel

[#4]

Thats a great idea - However, what if people has urgent problems ( I know that there is a support function) - But in my opinion the community is better and faster

But a great idea to start with, and yes there has been a lot of spam, and its a pleasure to see that admins actually take care of this

[#5]

Great

I could imagine that, but its a great work being done by moderators and its gladly that all the spam is being taking care of.

But sounds great that there is already being done something about it. Maybe some kinda activity filter like Marcus writes.

[Anonymous · Accepted solution]

Hello Thomas and Marcus,

I agree that moderation is not the most convenient option. I'm in the final stages of testing for a plugin developed by the community platform developers which should take care of the spam issue. Sorry for the inconvenience- and please know I only activate all moderation as a last resort. Somehow spam posts got through the standard filters late Friday night- I was able to delete them and put moderation in place. The spammers have some type of custom software that allows them to automate the postings so literally hundreds of postings were going to moderation throughout the weekend. I did my best to sort through them and approve your postings. Once the new plugin is installed we shouldn't have this problem again.

[ngulliver]

Hi, Sara.

I agree with Thomas that the moderation process is slightly cumbersome and does mean that discussions can become laboured due to time lags or confusing if multiple responses are received at the same time.

In addition to your plugin, would a compromise be to rely on the community to report the abuse and monitor when you get a sudden spike in abuse activity ? I do report spam using the 'Report Abuse' function - although I must apologise if you and the moderators have been bombarded by me using this function recently.

Regards,

Neil 

[stevedark]

Hi All,

Can I please add my voice to this thread?  Moderation is making it difficult for those of us who enjoy answering questions to provide timely help.  It must be even more frustrating for those asking questions - typically when the barrage of answers come in there are often many misleading answers in with the helpful ones - this is a lot to ask a relatively new user to wade through.

Is there any way in which the reputation of the poster could dictate whether posts go straight through without moderation?  Are the spammers using newly created accounts for the attacks or hijacking existing ones?

I love this forum, and really do appreciate the work that goes into making it work - but it does get painful each time moderation has to be turned on.

I'm amazed that the authors of the Jive platform haven't come up with a way to keep the majority of junk out.

Steve

[Gysbert_Wassenaar]

I agree completely with Steve. I've basically stopped posted when moderation is in place. It's just too ...frustrating.

I've also noticed moderation seems to be limited mostly to specific hours, focusing heavily on the PCT timezone working hours. If the moderation team included a couple of persons from around the world (Europe/Africa/India, East Asia/Australia/Japan) that ought to bring down the time we have to wait until our posts are approved.

Jive seems to be behind the curve with regards to spam. Then again, automated filtering will never be enough. Spammers continuously improve their bots to circumvent filters. And because of the high level of automation any breach will result in a flood of spam. So you either need a moderator around the clock to keep an eye on the community or other mechanisms like using the reputation system like Steve suggests or things I suggested earlier.

[rbecher]

I totally agree. It's frustating.

As another idea I think creditable members should have the authorization to suspend/quarantine hacked accounts which can be reviewed by moderator later. This would be much faster (crowd-powered) than if handled by one or multiple moderators..