Qlikview 9.0 Server License Offline Activation Issue

[#1]

Hi, everyone

Install Qlikview server 9.0.9117.4 on Win XP SP2, with .net 3.5.

Problem 1: open in browser the QEMC web -> "http://localhost:4780/qemc/SourceDocuments.htm"

following error occurred:

Problem 2: Activate Server License Offline

a. is it possible to activate it offline with ready LEF.txt?

b. if yes to Q(a, how can i do that, is it going to be similar to 8.5 or earlier?

c. Tried both online & offline activation, the LEF.txt information does not appear in the 'All Users' -> 'Application Data' -> 'QlikTech' folder. How to resolve?

Thanks a lot.

[#2]

Some additional Information:

Browser used : IE 6

[#3]

anybody is able to help?

[biester]

Hi,

I had almost the same problem when installing QVS 9 RC after a BETA installation on a test machine. The only thing that helped (I was doing this already with the support team) was a complete deinstallation, deleting several registry entries related to QV, deleting existing QV-directories (especially Documents and Settings\All Users\Application Data\Qlik Tech as far as I remember) and a new installation. Nothing else helped. But afterwards it worked.

Rgds,
Joachim

[#5]

Hi, Biester

Thank you for the information.

My vendor also suggested me to re-install with removal of registry.

I am not sure what exactly are the registry entries i need to remove.

Also is it possible for you to share the software environment with me?

i tried clean installation on a windows xp machine, but still hitting the same problem.

Thanks,

Regards

Mingming

[biester]

Hi,

it was a Win Server 2003 R2 x64-Edition; IE-Version 6.0.3790.3959 in my environment.

In my case I deleted all the HKCU/Software/QlikTech and HKLM/Software/QlikTech and all "QlikTech" or "QlikView" directories anywhere in the filesystem (the system was made QlikView-free!)

But your new installation really was clean, meaning the machine had never seen a QlikView before? If that really is so, then it could be something else than it was in my case. I'd suggest you have the support look at it.

Rgds,
Joachim

[#7]

Hi, Biester

You question has enlightened me.

I think it should be the software conflict...

I have earlier version of Qlikview Client installed either 8.2 or 8.5.

I will try out...

Thanks a lot

Mingming

[#8]

mingming wrote:
Browser used : IE 6<div></div>

IE 6 is not supported for the Management Console, I would suggest trying a different browser - IE 7 or 8.

[biester]

Hi Chris,

yes, the QVS-Manual says "IE 7 required".

Support yet didn't have anything against IE 6 on our test installation, I didn't notice it either; in the end we got QVS 9 running in any respect with (or should I say inspite of ?) IE 6 - and it's still there working (except for the expired test license). In fact, I just checked our productive server, and there's also still IE 6 and QMC running without problems. Nevertheless, knowing recommendation, I will update to IE 7 now.

Mingming,

in any case try if updating to IE 7 helps. Would by nice if you could post the result.

Rgds,
Joachim

[#10 · Accepted solution]

Hi, Everyone.

Problem has been resolved.

IE 6 is working fine.

All the errors are due to the in proper/incomplete setup of Qlikview server.

In the setup, when installer requested me to input username and password to run the services, i simply unchecked the check box, because i assume that item is optional and therefore, results in the malfunction of all the services.

Obviously, a valid qlikview administrator account should be entered to run the services.

Best Regards

Mingming