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rcandeo
Creator III
Creator III

My server lost its configuration suddenly

Hi, my server that was normal and running tasks at each 2 hours, suddenly started to give error in the tasks.

When I was trying to understand what was wrong, I´ve found out the my licences are gone with all my configuration

My version is 11.00.11414.0 SR2

Anyone can give me a hint?

Best

Robson

1 Solution

Accepted Solutions
rcandeo
Creator III
Creator III
Author

My problem was caused by anti-virus. I had to restore the folder ProgramData/QlikTech and everything came back. Thank You all.

View solution in original post

6 Replies
sudeepkm
Specialist III
Specialist III

Do you see any error messages? has any  specific service failed like distribution or directory or any other.

One way would be restarting all the services and configuring the LEF (license enabler file) again.

jerrysvensson
Partner - Specialist II
Partner - Specialist II

Have your IT people installed anti virus software on the server without telling you?

rcandeo
Creator III
Creator III
Author

Hi. there are too many logs. Any idea on wich one I have to look?

I´ve already put my licence number back and it worked, but the conrfiguration did not came back. Any idea how can I restore all my server configuration?

rcandeo
Creator III
Creator III
Author

Nope. I´ve asked them and they said nobody did anything.

rcandeo
Creator III
Creator III
Author

I´ve found this logs

2013-10-14 15:55:592013-10-15 19:54:414700InformationSession stop reason: negotiating failed 1
2013-10-14 15:55:592013-10-15 19:54:574700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:55:134700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:55:294700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:55:464700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:56:024700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:56:184700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:56:344700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:56:504700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:57:074700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:57:234700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:57:394700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:57:554700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:58:124700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:58:284700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:58:444700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:59:004700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:59:174700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:59:334700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 19:59:494700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 20:00:004700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 20:00:054700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 20:00:214700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 20:00:384700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 20:00:544700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 20:01:104700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 20:01:264700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 20:01:431300ErrorRestart: Server aborted trying to recover by restart. Reason for restart: Internal inconsistency, type A, detected.
2013-10-14 15:55:592013-10-15 20:01:434700InformationSession stop reason: can't authenticate
2013-10-14 15:55:592013-10-15 20:01:434700InformationDebug: Done Running
rcandeo
Creator III
Creator III
Author

My problem was caused by anti-virus. I had to restore the folder ProgramData/QlikTech and everything came back. Thank You all.