My web reports are not working

[rcandeo]

Hi, We used to execute reports in Qlik View and since yesterday they stop working. I receive a message that is printing and nothing more happens.

I did not change anything in my infrastructure.

It doesn´t work with Chrome and either with Internet Explorer with the last plug in installed

I have QV11 version 11.20.11922 SR2

I´ve tried to restart the services but didn´t helped me too

The pop ups are not blocked

Any idea please?

Best

Robson

[#2]

Please provide some more info about Qlikview environmenr

[Bill_Britt]

Hi Robson,

Check and make sure Print Spooler service is running. Some IT staffs are disabling on servers.

Bill

[Clever_Anjos]

The icon of your printer shows up into your bottom toolbar?

[rcandeo]

Hi, the printer is ok and if I execute the report directly on the server, it works.

[rcandeo]

No, I cannot see any printer icon. The image is this only:

[rcandeo]

It is a windows server 2008 R2 Enterprise. I´ve installed Qlik View with AJAX that cames with it. My environment is all Microsoft based in Windows. Is that enough?

[Clever_Anjos]

I´ve meant the bottom of your screen, near the clock

[rcandeo]

Sorry. The printer icon does not appears in the bottom.

[Clever_Anjos]

Please check at your server Event Viewer if there´s some information