Hi. I found this. Maybe can help.
To measure financial performance:
1. Net Profit
2. Net Profit Margin
3. Gross Profit Margin
4. Operating Profit Margin
5. EBITDA
6. Revenue Growth Rate
7. Total Shareholder Return (TSR)
8. Economic Value Added (EVA)
9. Return on Investment (ROI)
10. Return on Capital Employed (ROCE)
11. Return on Assets (ROA)
12. Return on Equity (ROE)
13. Debt-to-Equity (D/E) Ratio
14. Cash Conversion Cycle (CCC)
15. Working Capital Ratio
16. Operating Expense Ratio (OER)
17. CAPEX to Sales Ratio
18. Price Earnings Ratio (P/E Ratio)
To understand your customers:
19. Net Promoter Score (NPS)
20. Customer Retention Rate
21. Customer Satisfaction Index
22. Customer Profitability Score
23. Customer Lifetime Value
24. Customer Turnover Rate
25. Customer Engagement
26. Customer Complaints
To gauge your market and marketing efforts:
27. Market Growth Rate
28. Market Share
29. Brand Equity
30. Cost per Lead
31. Conversion Rate
32. Search Engine Rankings (by keyword) and click-through rate
33. Page Views and Bounce Rate
34. Customer Online Engagement Level
35. Online Share of Voice (OSOV)
36. Social Networking Footprint
37. Klout Score
To measure your operational performance:
38. Six Sigma Level
39. Capacity Utilisation Rate (CUR)
40. Process Waste Level
41. Order Fulfilment Cycle Time
42. Delivery In Full, On Time (DIFOT) Rate
43. Inventory Shrinkage Rate (ISR)
44. Project Schedule Variance (PSV)
45. Project Cost Variance (PCV)
46. Earned Value (EV) Metric
47. Innovation Pipeline Strength (IPS)
48. Return on Innovation Investment (ROI2)
49. Time to Market
50. First Pass Yield (FPY)
51. Rework Level
52. Quality Index
53. Overall Equipment Effectiveness (OEE)
54. Process or Machine Downtime Level
55. First Contact Resolution (FCR)
To understand your employees and their performance:
56. Human Capital Value Added (HCVA)
57. Revenue Per Employee
58. Employee Satisfaction Index
59. Employee Engagement Level
60. Staff Advocacy Score
61. Employee Churn Rate
62. Average Employee Tenure
63. Absenteeism Bradford Factor
64. 360-Degree Feedback Score
65. Salary Competitiveness Ratio (SCR)
66. Time to Hire
67. Training Return on Investment
To measure your environmental and social sustainability performance:
68. Carbon Footprint
69. Water Footprint
70. Energy Consumption
71. Saving Levels Due to Conservation and Improvement Efforts
72. Supply Chain Miles
73. Waste Reduction Rate
74. Waste Recycling Rate
75. Product Recycling Rate
The 75 KPIs Every Manager Needs To Know | LinkedIn
BSC
Financial perspective
- Total assets holdings
- Asset value per one employee
- Capital productivity ratio
- Sales volumes for new products/services
- Working efficiency of personnel
- Profitability of assets
- Revenue from new products/services
- Revenue per employee
- Market price per share
- Profitability of net assets
- Added value per one employee
- Efficiency of assets
- Profitability of investment
- Efficiency of sales volumes
- Ratio of marginal revenue
- Marginal revenue per employee
- Cash flow
- Ratio of equity capital to total assess holdings
- Profitability of investment
- Total expenses
Customer perspective
- Number of customers
- Market share (%)
- Average annual sales volume per customer
- Number of lost customers
- Average time of taking an order
- Number of customers per employee
- Specific weight of concluded agreements in the total number of contacts with customers
- Customer satisfaction
- Customer loyalty
- Expenses per customer
- Number of visits/contacts with customers
- Number of advertising campaigns
- Trademark index
- Marketing expenses
- Average contact duration with a customer
- Average amount of products shipped to one customer
- Number of customer visits to the company
- Average time between first contact with the customer and signing of agreement
- Average annual expenses to serve one customer
Internal business processes
- Specific weight of administered if expenses in total revenue
- Ratio of timely completed orders
- Average product labor-output ratio
- Average development time of a new product
- Average time from placing the order to its completion
- Supplier frequency
- Average decision-making time
- Turnover of material assets
- Labor productivity growth
- Efficiency of information systems
- Increasing number of IT Systems &Computer Equipment
- Specific weight of expenses on IT Systems in the total amount of administrative expenses
- Emission of hazardous substances to the environment
- Influence of company products to the external environment
- Expenses related to correction of mistakes in managerial decisions
- Number of properly executive orders
- Administrative expenses per employee
Learning and growth perspective
- Expenses for research and innovation
- Specific weight of expenses on research and innovation in the total amount of expenses
- Specific weight of expenses on improvements in total amount of expenses related to IT technologies
- Length of research and innovation projects
- Resources allocated on research and innovation
- Investment in training of personnel dedicated to customer relations
- Investments in innovation and research
- Expenses related to preparations and study of new products
- Investments in exploration of new markets
- Frequency of direct contacts with customers
- Number of registered patents
- Average time company patents are in force
- Number of rational and creative ideas per employee
- Average training cost per employee
- Employee satisfaction index
- Marketing expenses per customer
- Employee trust rate to the company
- Specific weight of employees who have not reached a certain age in the total number of employees
- Non production expenses per customer
- Specific weight of new products in the total amount of products
Human resources perspective
- Leadership index
- Personnel motivation index
- Number of employees
- Personnel turnover rate
- Average employment time in the company
- Average employee age
- Time spent for education and training of personnel
- Ratio between temporary and permanent employees
- Percentage of employees with college degree
- Average employee absence time
- Number of female managers
- Number of job applications to the company
- Personnel trust rate to the company
- Ratio of employees under 40 y.o.
- Annual expense for re-education of personnel
- Number of fulltime employees who spend less than half of working time in office
- Ratio of fulltime employees
- Number of temporary fulltime employees
- Number of part time employees
- Number of employees with a per hour compensation system
List of sample KPIs in 5 perspectives of BSC
AMF
furtado@farolbi.com.br
