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marwen_garwachi
Creator II
Creator II

Problems with licences

Hi,

I have some broblems with Licences and QVW Server :

When I want to show the license page of the Qlikview management console, the internet browser hangs

After a few minutes we see the following page (like we never imported a license LEF file) and the error message at the bottom of the page server is Down (but it isn’t down at all)

(even if we restart the server and look again, same problem)

The problem is not raised after a migration or system or Qlikview change, is possible raised after a windows update, we are not sure

Result is that the server can be accessed externally by our clients, but we can only develop with one specific user instead of 5 users

+ bizar : this only developUser can only be successfully used if you start an rdp session from a specific (other) userprofile

Screen_Shot1.jpg

Figure : licenses are empty and message server is down at the botton

Windows Application Eventviewer shows : System.Exception: Failed to retrieve CAL configuration from QlikView Server    at QMSBackendCore.Service.ServiceImpl.GetCALConfiguration(Guid qvsID, CALConfigurationScope scope

Screen_Shot1.jpg

Figure : Qlikview management console tab about

LEF FILE :

NAMED_CAL_BY_MACHINE_ID;NO;;

NUMBER_OF_SESSIONCALS;1;;

NUMBER_OF_USAGECALS;10;;

NUMBER_OF_USERCALS;5;;

PRODUCTLEVEL;10;;2012-01-01

Anyone can help ?

Thanks in advance

Labels (1)
13 Replies
fabrice_lawson
Former Employee
Former Employee

Great work!

if you have access to the programdata folders, you change change by first stop the DSC (directory service connector), and C:\ProgramData\QlikTech\DirectoryServiceConnector\Resources in xml here you have the information about your dsc setup

Bill_Britt
Former Employee
Former Employee

Hi Marwen,

What version of QlikView are you trying to install? With the license you have you can't install in version that was created after 2012-01-01. So, version 11.20 will not accept this license. Also, the service account has to be a memeber of the local administrator group.

Bill

Bill - Principal Technical Support Engineer at Qlik
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fabrice_lawson
Former Employee
Former Employee

Hi Bill,

this is not a new installation, it seems like the DSC has changed the settings to default after the license has expired.

Anyway the issue occurred when he tried to update the license.

check the logs,

9/01/2014 14:27:02.4042430     Warning            (ActiveDirectory.ActiveDirectoryProvider) Fetching directoryentry LDAP://VT.local/RootDSE failed: The server is not operational.

9/01/2014 14:27:02.4042430     Warning            (ActiveDirectory.ActiveDirectoryProvider) Exception while initializing LDAP://VT.local: The server is not operational.

9/01/2014 14:27:02.4354442     Error     (DSC.DirectoryFramework) setup path not successful for user 'g0002' at 'LDAP://VT.local': System.Runtime.InteropServices.COMException (0x8007203A): The server is not operational.

   at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)

   at System.DirectoryServices.DirectoryEntry.Bind()

   at System.DirectoryServices.DirectoryEntry.get_NativeObject()

   at ActiveDirectory.ActiveDirectoryProvider.GetDirectoryEntry(String _path)

   at ActiveDirectory.ActiveDirectoryProvider.SetupPath(String _path, String _username, String _password)

   at DSC.DirectoryFramework.SetupResource(String id, String type, String path, String username, String password, Boolean enabled, IDictionary`2 newSettings)

9/01/2014 14:27:02.4354442     Warning            (DSC.DirectoryFramework) Setting up adDSP 'LDAP://VT.local' wasn't successful: The server is not operational.

And according to Marwen, the LDAP is not correct

marwen_garwachi
Creator II
Creator II
Author

okay, if I correct the address directly on the xml, it will have an impact on dashboards that are published (I do not want to interrupt our customers' access to their statistics) ?

I think there should be settings in the registry config file or something?

Regards