Re: Server Restart - Phoenix Detected - Page 2 - Qlik Community

bnichol · ‎2010-09-19

I had the following error message appear several times in my QVS events log...

120 Error Server aborted trying to recover by restart. Reason for restart: Phoenix detected: Performance monitor stuck

Does anyone know what this is? The server restarted each time, but there wasn't any significant CPU or Memory load on the system at the time. The server is QVS v9 SR5 running on Windows Server 2008.

Any assistance is appreciated,
B

Emmanuelle__Bustos · ‎2014-01-14

Depending your version, an upgrade should fix this

Report Inappropriate Content · ‎2014-01-14

Hi Emmanuelle,

I´m running 11.2 sr5, should I downgrade to test it?

Cheers

Emmanuelle__Bustos · ‎2014-01-14

Mmm thats newer version, nop actually you should open a case in Qliktech to best troubleshooting my friend.

Report Inappropriate Content · ‎2014-01-14

I´ll do that, thanks for the tip, but should be nice to hear if somebody fixed it.

Cheers

fredericvillemi · ‎2014-01-22

Hello,

i had the same issue on 11.2 SR5 twice in a month.

The support gave me a document about how to rebuild performance counters

How to manually rebuild Performance Counter Library values

I remember i had added Qlikview stats to Windows performance counters, maybe that's this feature which doesn't work correctly ..

Report Inappropriate Content · ‎2014-01-22

Hi Frédéric

We´ll apply this solution on Friday, QlikTech gave me the sameand I´ll keep u posted.

Cheers

Report Inappropriate Content · ‎2014-01-23

I have a client with the same problem in SR5. Did the above fix work?

Report Inappropriate Content · ‎2014-01-23

Hi Debbie,

We will do it tomorrow, we will need Microsoft´s guideance with this one because it´s not QlikView´s issue.

I´ll Keep you posted.

Cheers

Report Inappropriate Content · ‎2014-01-23

Thank you so much.

They upgraded to SR5 to fix one issue and ended up with this one.

Debbie Pyykkonen

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Report Inappropriate Content · ‎2014-01-23

Any way we can set the server to ignore the performance monitor when it fails rather than forcing a service restart?