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Not applicable

How da heck do I log a Support Case?

Hi

I found a bug in Qlikview and want to log a Support Case for this. I havent done this before and tried to find an e-mail address for this but couldnt.

So I wonder how I do this?

I dont intend to spend 1-2 hours to find out what to do to help improve the product. I dont know why it is so hard to find where to log support cases if that is made in order to limit the number of support cases or not. Anyways there needs to be easier access for this. This is where the future is heading, companies opening up and getting easier to get into contact and communicate with.

//Fredrik

1 Solution

Accepted Solutions
Bill_Britt
Former Employee
Former Employee

HI,

If you have go to the Qik.com web page you would have found complete information on getting to support. Here is the like to the Support Page.

Bill

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.

View solution in original post

11 Replies
alexandros17
Partner - Champion III
Partner - Champion III

->Create ->New Discussion

Write the question

Select the Area

Hope it helps

Not applicable
Author

Well that is not really pasing the issue to the development team.

I dont have a question. I have an issue that should be brought into the development teams review and resolve process. It is something that takes a longer time to resolve and you need access to the source code.

Colin-Albert

You should log the issue with your reseller partner, who will have access to open a case with QlikView.

ashwanin
Specialist
Specialist

Send mail to QlikView Support -   Qoncierge <qoncierge@qlik.com>

Not applicable
Author

Thanks Ashwani.


Actually, we have a web form -- Contact Qlik Qoncierge Service | QlikView -- for folks needing assistance with their user account: If you cannot log in or have general user account issues please contact Qoncierge via this form. In fact, Qoncierge is great for assisting when you are not sure where to start with just about any question you may have regarding QlikView.

Carlos

Not applicable
Author

Hi,

the easiest way should be an email to support@bla.com. But if you without any QV license, you only can use the community.

If you working for a QlikTech Partner, you have to go to the partner portal and submit a case.

/olli

Not applicable
Author

I have logged a Support Case for it after getting information on here that it is the right way to proceed. It is not really a Support Case in my view since it is not affecting the performance at a customer.

Anyway I also wrote this thread to put a light on that it should be easier to find where to contact if you have any questions. That was not entirely clear. It is better if it is easy to find where to contact not having to search a long time to find this information.

Not applicable
Author

Thank you for informing about the Qoncierge Service.

Not applicable
Author

Have a try to the support onboarding program 😉