Server Restart - Phoenix Detected

[bnichol]

I had the following error message appear several times in my QVS events log...

120 Error Server aborted trying to recover by restart. Reason for restart: Phoenix detected: Performance monitor stuck

Does anyone know what this is? The server restarted each time, but there wasn't any significant CPU or Memory load on the system at the time. The server is QVS v9 SR5 running on Windows Server 2008.

Any assistance is appreciated,
B

[#2]

Well, in our case, the servers gets restarted, so we have to fix it ASAP.

Cheers

[fredericvillemi]

Debbie,

how do you do that ?

Thanks

[#4]

Sorry, Frederic, that was a question not a statement.  And, no, QlikTech responded and confirmed you cannot.  It must be fixed on the OS side.

[#5]

QlikTech Support responded to this support ticket and confirmed there is not a way to bypass this error.  You have to fix on the OS side.

[Emmanuelle__Bustos]

Hope to hear from you guys if corrected the problem with that.

[#7]

Hi Emmanuelle,

Customer did not fix it, QlikTech provided the solution, it´s not a QlikView problem, it´s the IOS, so in our case Microsoft should help with this matter.

Cheers

[Emmanuelle__Bustos]

OK, I get it, but even so it would be nice to know whether the problem was solved or not. Regards!

[#9]

According to QlikTech it did, but I haven´t done it yet because as QlikView support we are not involved in the issue.

Customer need to rebuild the base performance counters to fix the issue in our case. See if this suits you.

Soy de Monterrey Emmanuelle.

Saludos

nelson.villarreal@dataiq.com.ar

[Emmanuelle__Bustos]

Ok, but I'm asking this for the post to be marked with a solution for future reference to other users.

Regards!

[#11]

Still having the issue after rebuilding the base performance counters. Still looking for other options.

Cheers