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AccessPoint display problem - Security?

Hi All,

A client is unable to access our hosted Enterprise server via http://

After logging in, the end result is shown in the screenshot below.

error loading image

Without a doubt it is due to a firewall/ windows security on their network.

Is there any incoming port numbers, IE configurations or network configurations which may allow proper connectivity?

Thanks very much.

3 Replies
vgutkovsky
Master II
Master II

Matt,

Make sure port 4747 is open. Also try adding the server into the client's list of Trusted Sites in IE so that it auto-authenticates.

Regards,

Not applicable
Author

for port 4747, is that incoming or outgoing from the client perspective?

vgutkovsky
Master II
Master II

For the IE Plugin, you need both directions open I believe (QVP protocol requires that).

Regards,