IE Plugin not an option on customized AccessPoint

[#1]

We have created a customized view of the access point; just changed logo and few looks but nothing extraordinary. Everything works except none of the documents open in IE Plugin. I can only open documents in AJAX. The "View Details" popup does not even show IE Plugin.

However if I use the QV's index.html, the IE Plug option shows up and the plug also works fine.

Any ideas why it does not show me IE Plugin?

Thanks in advance.

[Giuseppe_Novello]

okay, can you open your browser and type "qvp://<servername or URL> " , a QV windows should pop-up and select to open a document. Did the document opened?

Also, make sure the end user didn't install developer and IE plug-in separately, because developer has one whole package that includes the developer and IE plug-in pieces.  and if you installed IE plug-in separately( when developer is already installed or vice versa ) that will break the installation of the other.

[#3]

Yes, the qvp://servername works fine and the document opens up.

And the target laptop does not have designer installed. It has just the IEPlugin.

[Giuseppe_Novello]

So in that case something in the browser is preventing to open it. The only thing I can think of that is that the plug-in version you installed is a older version. Try again opening a document with plug-in (qvp://<servername or URL>), when the document is opened, in the plug-in menu bar go to "menu" and select "about Qlikview" see what version you have. If you comment back, please place the whole built number.

Gio