Warning on scheduled job: "QlikView Engine isn't responding to close command, it will be killed"

[#1]

I see this in the scheduled job logs:

(+++  06:05:41) Information: Closing the document.

(+++  06:06:01) Warning: Could not request the QlikView Engine process to quit.

(+++  06:06:01) Warning: The QlikView Engine isn't responding to close command, it will be killed (Please ignore logged errors about the kill).

(+++  06:06:01) Information: Closed the QlikView Engine successfully. ProcessID=+++

Its just a warning - do I need to watch out for anything?

[ergustafsson]

Hi Ashar,

Might be that you were running out of resources. I would check if you had a lot of tasks running and/or if CPU/RAM/Disk was overutilized.

Regards,

Erik

[#3]

Hi Ashar,

This can happen if you have very large documents handled by the QlikView Engine.

However there is a possibility to modify the time the Distribution Service will wait for the document to close.

Open the config file for the Distribution Service ([Install path]\QlikView\Distribution Service\QVDistributionService.exe.config) and modify/add the setting "SECONDSTOWAITBEFOREQVBKILL".

Default value should be 16. 

Example where it has been changed to one minute:

<add key="SECONDSTOWAITBEFOREQVBKILL" value="60" />

[#4]

Resources don't seem to be an issue. The job finished fine, data was loaded, but it didnt close properly.

[#5]

Thanks. I will try that.

[#6]

Hi Ashar,

We are facing the same problem as you had. We installed 11.20 SR3.

Did the proposed solution of adding/modifying the key, solve the problem? Which QV release are you working with?

Thanks in advance for your reply

[korsikov]

There is an updated version  of the server 11.20 SR7. Maybe we should think about upgrading?

[#8]

Thanks Alexander, didn't think about that yet. But now we will considder.

[korsikov]

Update is not difficult. In most cases just run the update installation.

But in complex cases, you must first uninstall the server and only then install a new one. Thus necessarily save directory c:\program data\qliktech, all folder folder with your QVW.

[#10]

I've also seen this happen when you have more tasks running concurrently than engine slots, so would also have a look at your schedule perhaps too

Joe