QV-User-Manager crashes immediately

[rolandstadler]

I am not able to get the QV-User-Manager to work as expected. I guess, it is a problem with other installed (or missing) software components, as on some machines it works, but not directly on the QlikView Server machine.

After starting the qv-user-manager.exe, I get the error msg "qv-user-manager has stopped working". The information XML file shows the following infos:

<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
 <OSVersionInformation>
  <WindowsNTVersion>6.1</WindowsNTVersion>
  <Build>7601 Service Pack 1</Build>
  <Product>(0xa): Windows Server 2008 R2 Enterprise</Product>
  <Edition>ServerEnterprise</Edition>
  <BuildString>7601.17944.amd64fre.win7sp1_gdr.120830-0333</BuildString>
  <Revision>1130</Revision>
  <Flavor>Multiprocessor Free</Flavor>
  <Architecture>X64</Architecture>
  <LCID>1033</LCID>
 </OSVersionInformation>
 <ParentProcessInformation>
  <ParentProcessId>1298712</ParentProcessId>
  <ParentProcessPath>C:\Windows\System32\cmd.exe</ParentProcessPath>
  <ParentProcessCmdLine>cmd /c &quot;&quot;E:\SoftwareDepot\QlikView Tools\Qv User Manager 11\Read CALs.bat&quot; &quot;</ParentProcessCmdLine>
 </ParentProcessInformation>
 <ProblemSignatures>
  <EventType>APPCRASH</EventType>
  <Parameter0>qv-user-manager.exe</Parameter0>
  <Parameter1>1.0.1.0</Parameter1>
  <Parameter2>4fa0f5f0</Parameter2>
  <Parameter3>KERNELBASE.dll</Parameter3>
  <Parameter4>6.1.7601.17932</Parameter4>
  <Parameter5>503285c2</Parameter5>
  <Parameter6>e0434f4d</Parameter6>
  <Parameter7>000000000000caed</Parameter7>
 </ProblemSignatures>
 <DynamicSignatures>
  <Parameter1>6.1.7601.2.1.0.274.10</Parameter1>
  <Parameter2>2055</Parameter2>
 </DynamicSignatures>
 <SystemInformation>
  <MID>3DD36F97-6920-49D1-B94A-B3429FE04D13</MID>
  <SystemManufacturer>HP</SystemManufacturer>
  <SystemProductName>ProLiant DL380p Gen8</SystemProductName>
  <BIOSVersion>P70</BIOSVersion>
 </SystemInformation>
</WERReportMetadata>

Are there any special requirements / frameworks / additional components that need to be installed?

BTW: On a different machine, the EXE works fine, but I cannot access "Doc CAL" information (not even when running as QlikView service domain user), as I get the error "System.Exception: Document folder access rights are required!". The user has every privilege there is, so my guess is, that it needs to be executed on the QlikView Server machine itself.

Thanks for any help & kind regards,

Roland

[rolandstadler]

After the installation of .NET 3.5, the QV-User-Manager runs smoothly.

I still have the issue, that it cannot read the Doc CALs ("System.Exception: Document folder access rights are required!"), but I'll open a new thread for that.

Thanks again for your help!

Roland

[stevedark]

A quick warning on this.  I have just followed the advice to put .Net 3.5 on in order to run the PowerTools.  On a server running QlikView under IIS this broke the QlikView impelmentation.

I had to fix things by re-registering .Net 4 with IIS, using this statement:

C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe -i

Not at all obvious that you should need to do this - but after doing it things started working again.

Steve